Senior Data Center Operations Director

BSO; California City (CA); On-site; USD 180,000 - 260,000; Full time

Job summary

BSO is seeking a Director of Data Center Operations in California to lead Tier III colocation facility performance, uptime, and client service delivery. You will oversee cross-functional teams, manage vendor contracts, and drive strategic initiatives to support multi-tenant workloads.

The role requires 8–12+ years in mission-critical operations with 5+ years in leadership, plus strong vendor management, SLA enforcement, KPI reporting, and client relations.

Qualifications

• Bachelor's degree in Engineering, Facilities Management, or IT-related field (electrical).
• 8–12+ years in mission-critical operations; 5+ years in leadership roles.
• Strong vendor management, SLA enforcement, KPI reporting, and client relations.

Responsibilities

• Oversee daily operations of Tier III data center including mechanical, electrical, and IT infrastructure.
• Ensure 100% uptime through proactive maintenance, monitoring, and incident response.
• Lead capacity planning, space/power forecasting, and infrastructure optimization.
• Manage third-party vendors for security, MEP services, janitorial, and remote hands support.
• Enforce compliance with SLAs, safety protocols, and performance KPIs.
• Conduct quarterly vendor reviews and negotiate service contracts.
• Lead incident response, root cause analysis, and corrective action planning.
• Maintain documentation for regulatory inspections and client audits.
• Supervise operations staff, shift leads, and technical support teams.
• Serve as an escalation point for client issues and coordinate resolution across departments.
• Support onboarding of new tenants and ensure alignment with colocation standards.
• Develop annual budgets, staffing plans, and capital improvement roadmaps.
• Present operational metrics and risk assessments to executive leadership.
• Drive continuous improvement initiatives across safety, efficiency, and sustainability.

Skills

Vendor management

SLA enforcement

KPI reporting

Client relations

CMMS

BCMS

Education

Bachelor's in Engineering

Facilities Management

IT-related field (electrical)

Tools

CMMS

BCMS

Job description

BSO is seeking a Director of Data Center Operations in California to lead Tier III colocation facility performance, uptime, and client service delivery. You will oversee cross-functional teams, manage vendor contracts, and drive strategic initiatives to support multi-tenant workloads.

The role requires 8–12+ years in mission-critical operations with 5+ years in leadership, plus strong vendor management, SLA enforcement, KPI reporting, and client relations.