Senior Data & Analytics Product Strategic Operations Manager

ServiceNow; Florida; On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Generous family leave

Matched donations

Annual learning stipends

Flexible PTO

Competitive retirement plan

Paid volunteer time

Job summary

ServiceNow's Data and Analytics team is seeking a Senior Manager, Data & Analytics Strategic Operations to drive cross-functional programs at scale, partnering with Product, Engineering, Experience, Marketing, Sales and Customer Success.

You will define go-to-market readiness plans, establish key metrics, and leverage AI to enhance decision making and efficiency. This role is an individual contributor with strategic authority.

Qualifications

• Exceptional written and verbal communication skills; ability to present complex concepts clearly to technical and non-technical stakeholders, including executives.
• Process-driven with propensity to create and employ repeatable processes to complete tasks more efficiently.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Enterprise software/SaaS industry domain expertise is a plus.

Responsibilities

• Lead cross-functional programs with Product, Engineering, Experience, Marketing, Sales, and Customer Success Teams.
• Coordinate Data and Analytics Executive SteerCos; define and set agenda with cross-functional stakeholders.
• Establish and report key product and business metrics to drive executive decisions.
• Analyze trends and data to provide leadership insights.
• Define and execute Data and Analytics go-to-market readiness plans for new and existing products.
• Identify and resolve critical path go-to-market issues across cross-functional teams.

Skills

Cross-functional leadership

Strategic program management

AI integration

Executive communication

Process optimization

Job description

• The Data and Analytics (D&A) Product team comprises three major product pillars: Workflow Data Fabric, Workflow Data Management and Workflow Data Apps/Analytics
• The team is focused on helping our customers connect, understand and act on their enterprise data
• We build solutions for our customers that power workflows and agentic AI with internal and external data to unlock exponential customer value
• As Senior Manager, Data & Analytics Strategic Operations, you will drive Data and Analytics’ most critical cross-functional priorities and strategic initiatives, operating at the intersection of strategy and execution and setting the standard for how high-impact programs are designed, governed, and run at scale
• You identify, prioritize, and accelerate programs of the highest complexity with quantifiable impact on revenue, market position, and competitive advantage
• You operate as an AI-native program manager and strategic operator who thinks strategically but loves getting into details
• This is an individual contributor role with full strategic authority and accountability for outcomes
• Lead cross-functional programs with Product, Engineering, Experience, Marketing, Sales, and Customer Success Teams
• Coordinate Data and Analytics Executive SteerCos; define and set agenda with cross-functional stakeholders. Deliver key content and track action items to completion
• Establish and report key product and business metrics to drive executive decisions
• Analyze trends and data to provide leadership insights
• Collaborate with cross-functional team on key business cadences including Quarterly Product Reviews (QPRs), bi-annual Product Roadmap Reviews (PRRs) and annual Summer Strategy
• Use AI to enhance program efficiency, decision-making, communication, and risk management
• Define and execute Data and Analytics go-to-market readiness plans for new and existing products, working with cross functional teams
• Identify and resolve critical path go-to-market issues across cross-functional teams
• Maintain NPI Team process governance: enforce standards, templates, tooling, and compliance across product lines
• Develop and drive Data and Analytics Product Advisory Council (PAC) activities

Benefits

• Generous family leave
• Matched donations
• Annual learning stipends
• Flexible PTO
• Competitive retirement plan
• Paid volunteer time

Proven experience collaborating with Product, Engineering, Sales, Marketing, Customer Success, Support, Legal and other go-to-market teamsProfessional certification, such as Project Management Professional (PMP) or equivalentExceptional written and verbal communication skills; ability to present complex concepts clearly to technical and non-technical stakeholders, including executivesProcess-driven with propensity to create and employ repeatable processes to complete tasks more efficiently10+ years technical program management or 3+ years leading strategic programs at tier-one Tech/Consulting firmsExperience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industryEnterprise software/SaaS industry domain expertise with the ability to understand complex technology problems is a plus