Senior Data Analyst, Contact Center Insights

Remote; San Francisco (CA); Presencial; USD 110.000 - 160.000; Tempo integral

Resumo da vaga

TTEC Digital’s Analytics & Insights Practice is seeking a Senior Business Data Analyst to support analyses and provide value-added contact center consulting. You will drive strategic thinking and insights for healthcare clients, turning data into clear, actionable recommendations.

Ideal candidates will mine data creatively, present results confidently, and collaborate with cross-functional teams to deliver measurable business outcomes.

Qualificações

• 5+ years of experience in contact center analytics.
• Proficiency in SQL query building.
• Ability to interpret analytic output and translate data into insights and strategic recommendations.
• Experience with large-scale customer databases, datasets or tables.
• Data-cleansing and standardization of data experience.
• Knowledge of statistical concepts (e.g., significance testing, sampling).
• Proficiency with Excel including Pivot Tables and fluent use of PowerPoint.
• Manage small to medium scale projects.

Responsabilidades

• Provide data-driven strategic consulting to Fortune 500 clients.
• Support and deliver client analyses.
• Actively contribute to analytically-oriented projects from inception to delivery, including client communication, analysis, and the packaging / presentation of deliverables.
• Develop measurement and analytic plans.
• Develop best-in-class analytic deliverables, presenting them to internal team members and the client team.
• Author and maintain SOPs and process documentation to support operational excellence.
• Perform documentation governance activities, including due diligence reviews, change management tracking, and maintenance of program records.
• Engage cross-functional stakeholders to elicit requirements, evaluate business needs, and deliver solution recommendations through formal presentations and consultations.
• Work with team members and the client team to scope, shape and transform business questions into analyses leading to actionable results.

Conhecimentos

SQL

Analytics

Data interpretation

Excel

PowerPoint

Project management

Communication

Formação

Graduate degree in business, economics, or quantitative methods preferred

Ferramentas

Power BI

SAS

Python

R

Descrição da vaga

TTEC Digital’s Analytics & Insights Practice is seeking a Senior Business Data Analyst to support analyses and provide value-added contact center consulting. You will drive strategic thinking and insights for healthcare clients, turning data into clear, actionable recommendations.

Ideal candidates will mine data creatively, present results confidently, and collaborate with cross-functional teams to deliver measurable business outcomes.