Senior CX Manager: Growth & Revenue Strategy

The Consensus; Irvine (CA); On-site; USD 85,000 - 125,000; Full time

Job summary

Stord, headquartered in Atlanta with U.S. facilities, is seeking a Customer Experience Manager II in Irvine, CA. You will manage client relationships, coordinate across internal teams, and drive service delivery and revenue growth.

Your role includes overseeing complex service solutions, optimizing financial performance, and mentoring junior staff to raise customer value. You will partner with account executives to pursue expansion, manage SLAs, and ensure alignment with client expectations

Qualifications

• Experience in customer experience, account management, or a related field.
• Ability to manage multiple priorities and complex service solutions in a fast-paced environment.
• Strong strategic mindset with experience in revenue growth, P&L management, and business transformation.

Responsibilities

• Serve as the primary liaison between customers and internal teams, ensuring seamless communication and execution.
• Manage client relationships to deliver high-quality service and maintain customer satisfaction.
• Identify and communicate client service requirements, ensuring adherence to SLAs.
• Oversee the implementation of complex service solutions and customer programs.
• Develop strategic plans to drive revenue growth and achieve P&L objectives.
• Identify and pursue new revenue opportunities in collaboration with business development.
• Support business transformation initiatives to enhance service efficiency and financial performance.
• Facilitate customer business reviews to align on service expectations and identify opportunities for improvement.

Skills

Customer experience

Account management

Strategic planning

P&L management

Client relationships

Communication

Financial analysis

CRM tools

Tools

CRM software

Job description

Stord, headquartered in Atlanta with U.S. facilities, is seeking a Customer Experience Manager II in Irvine, CA. You will manage client relationships, coordinate across internal teams, and drive service delivery and revenue growth.

Your role includes overseeing complex service solutions, optimizing financial performance, and mentoring junior staff to raise customer value. You will partner with account executives to pursue expansion, manage SLAs, and ensure alignment with client expectations