Customer Experience Manager - Drive CX Strategy & Growth

Stord

Hebron Estates, Northern (KY, KY)

Hybrid

USD 65,000 - 90,000

Full time

14 days+

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Job summary

Stord, The Consumer Experience Company, is seeking a Customer Experience Manager I in Kentucky to serve as the primary liaison between customers and internal teams, ensuring smooth service delivery and alignment with SLAs. You will oversee complex service solutions, lead business reviews, audit invoices, manage accounts receivable, and identify growth opportunities in collaboration with account leadership.

This role requires excellent communication, strong analytical skills, and the ability to

Qualifications

Experience in customer experience or account management.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication and relationship-building skills with internal and external stakeholders.
Experience with financial processes, including auditing invoices and managing accounts receivable.

Responsibilities

Act as the main point of contact between customers and internal teams to address service needs and ensure business alignment.
Oversee the management and implementation of complex service solutions to ensure seamless customer program execution.
Lead and coordinate customer business reviews, offering strategic insights and recommendations for service improvement.
Audit customer invoices, track outstanding accounts receivable (A/R), and facilitate timely issue resolution for financial accuracy.
Collaborate with management to identify and convert growth opportunities into tangible results.