Senior CX Insights & Strategy Analyst (Remote)

Loeb Enterprises, LLC; United States; Remote; USD 102,000 - 120,000; Full time

Benefits offered by this job

Equity

401k Match

Medical, dental, vision

Job summary

Fetch is seeking a Senior Customer Experience Insights Analyst to operationalize the Voice of the Customer by blending qualitative feedback with behavior and experience data. You will identify recurring user pain points, investigate root causes, quantify impact, and translate evidence into actionable recommendations to improve how users discover offers, earn points, shop, and get help in the Fetch app.

Inside Support Operations, you’ll collaborate with Product, Engineering, Growth Marketing,

Qualifications

• Three+ years in CX, insights, product analytics, or related field.
• Experience turning qualitative feedback into actionable recommendations.
• Strong proficiency in SQL and BI/visualization tools.
• Experience with unstructured feedback at scale.
• Excellent written, verbal, and storytelling skills.

Responsibilities

• Analyze structured and unstructured user feedback across channels.
• Combine feedback with product and operational data to find root causes.
• Quantify frequency, severity, and business impact of friction.
• Map end-to-end journeys to identify gaps and reduce effort.
• Translate signals into clear recommendations for improvements.
• Define hypotheses and KPIs for measuring outcomes.
• Develop dashboards and recurring reports for leadership.

Skills

SQL

BI tools

Data storytelling

Cross-functional work

AI/automation

Tools

SQL

Job description

Fetch is seeking a Senior Customer Experience Insights Analyst to operationalize the Voice of the Customer by blending qualitative feedback with behavior and experience data. You will identify recurring user pain points, investigate root causes, quantify impact, and translate evidence into actionable recommendations to improve how users discover offers, earn points, shop, and get help in the Fetch app.

Inside Support Operations, you’ll collaborate with Product, Engineering, Growth Marketing,