Senior CX Director — Shape Travel Experience

Frontier Airlines, Inc.; Denver (CO); On-site; USD 151,824 - 201,520; Full time

Benefits offered by this job

Flight benefits

Buddy passes

Industry discounts

Flexible work schedules

Total Rewards program

Job summary

Frontier Airlines, Inc. is seeking a Senior Director, Customer Experience to redefine our customer journey from booking to post-travel. You will drive innovation and align cross-functional teams to enhance customer satisfaction.

The ideal candidate will have over 10 years of experience in customer experience, preferably in the airline or travel industry. This position offers a compensation range of $151,824 - $201,520 and generous benefits, including flight perks and flexible schedules.

Qualifications

• 10+ years of experience in customer experience or service design roles.
• Experience in the airline, travel, or hospitality industry preferred.
• Proven record of leading CX transformation initiatives.

Responsibilities

• Lead design and execution of customer experience strategy.
• Analyze customer feedback to identify improvement areas.
• Oversee CX design and implementation of new tools.

Skills

Customer behavior understanding

Strong leadership skills

Analytical mindset

Excellent communication

Passion for innovation

Education

Bachelor's degree in business or related field

Tools

CX platforms like Medallia, Qualtrics

Job description

Frontier Airlines, Inc. is seeking a Senior Director, Customer Experience to redefine our customer journey from booking to post-travel. You will drive innovation and align cross-functional teams to enhance customer satisfaction.

The ideal candidate will have over 10 years of experience in customer experience, preferably in the airline or travel industry. This position offers a compensation range of $151,824 - $201,520 and generous benefits, including flight perks and flexible schedules.