Senior CX Data Intelligence Analyst — Remote-Eligible

BILL; United States; Hybrid; USD 107,900 - 151,800; Full time

Benefits offered by this job

100% paid employee health insurance

Flexible time off

Employee Stock Purchase Program

Job summary

BILL is looking for a dedicated professional to enhance customer experience through data intelligence solutions. This role focuses on analyzing customer journeys and operational metrics to drive strategic improvements. You will collaborate with various teams to build dashboards and actionable insights that reduce friction and improve retention.

Join BILL’s innovative team in creating the future of financial automation. We offer comprehensive benefits, a commitment to inclusion, and the opportunity to make a real impact in a growing Fintech environment.

Qualifications

• Strong SQL proficiency and experience with large datasets.
• Hands-on experience with analytical models and dashboards.
• Familiarity with AI and LLM-based approaches.

Responsibilities

• Lead the design of CX data intelligence solutions.
• Analyze customer journeys and operational metrics.
• Build dashboards for CXO leaders' insights.

Skills

SQL proficiency

Analytical model building

AI and machine learning familiarity

Storytelling for non-technical stakeholders

Collaborative mindset

Job description

BILL is looking for a dedicated professional to enhance customer experience through data intelligence solutions. This role focuses on analyzing customer journeys and operational metrics to drive strategic improvements. You will collaborate with various teams to build dashboards and actionable insights that reduce friction and improve retention.

Join BILL’s innovative team in creating the future of financial automation. We offer comprehensive benefits, a commitment to inclusion, and the opportunity to make a real impact in a growing Fintech environment.