Senior CX Analytics & Reporting Lead

Burlington Stores, Inc.; Burlington (NJ); Hybrid; USD 80,000 - 105,000; Full time

Benefits offered by this job

Associate discount

Competitive wages

Flexible hours

Medical, dental, vision, life, and AD&

Disability insurance

Job summary

Burlington Stores, Inc. is seeking a Senior Analyst to lead reporting and analytics that measure our customer experience strategy. You will partner with Customer Experience, Store Operations, Finance, and IT to deliver insights that improve customer satisfaction and operations.

The role emphasizes scalable reporting, measurement methodologies, and translating data into clear recommendations for senior leadership. Strong analytical and communication skills are essential.

Qualifications

• 5+ years of experience in highly analytical roles, preferably in a retail setting.
• Proficiency in data analysis tools (e.g., SQL) and visualization platforms (Power BI, MicroStrategy).
• Proficiency automating data handling processes.
• Proficiency using Machine Learning and AI-based tools to analyze data and improve reporting.
• Excellent problem-solving abilities and attention to detail.
• Knowledge of data management and reporting platforms.

Responsibilities

• Lead the development, maintenance, and enhancement of Customer Experience dashboards, scorecards, and executive reporting.
• Lead the planning, execution, and measurement of Customer Experience initiatives, pilots, and strategic projects from concept through implementation.
• Develop project plans timelines, success metrics, and risk assessments to ensure successful delivery of initiatives.
• Design and implement reporting solutions that measure customer experience performance, operational execution, customer feedback trends, and key business outcomes.
• Utilize advanced analytical tools and techniques to identify trends, opportunities, and risks across customer experience initiatives.
• Conduct deep-dive analyses to identify root causes of customer experience challenges and provide actionable recommendations for improvement.
• Create and maintain automated reporting processes that improve efficiency, data accessibility, and reporting accuracy.
• Partner cross-functionally to support business decision-making through analytics and reporting.
• Support business reviews with executive-ready reporting and insights.
• Present analytical findings and strategic recommendations to senior leadership in a concise and compelling manner.

Skills

SQL

Power BI

MicroStrategy

Automation

Education

BA/MS in quantitative disciplines

Tools

Machine Learning tools

AI-based analytics

Job description

Burlington Stores, Inc. is seeking a Senior Analyst to lead reporting and analytics that measure our customer experience strategy. You will partner with Customer Experience, Store Operations, Finance, and IT to deliver insights that improve customer satisfaction and operations.

The role emphasizes scalable reporting, measurement methodologies, and translating data into clear recommendations for senior leadership. Strong analytical and communication skills are essential.