Senior CX Analytics Lead — Flexible Hours

Burlington Stores; Burlington (NJ); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Associate discount

Flexible hours

Competitive wages

Job summary

Burlington Stores, Inc. is seeking a Senior Analyst to lead analytics and reporting for customer experience initiatives across the organization. You will develop dashboards, automate reporting, and deliver actionable insights to senior leadership.

The role collaborates with Customer Experience, Store Operations, Finance, IT, and Field Leadership, leveraging SQL, Power BI and other tools to drive data-driven decisions. Travel up to 15% in a US Eastern time zone environment.

Qualifications

• Bachelor's or Master’s degree in quantitative disciplines or related field.
• 5+ years in analytical roles, project management, preferably in retail.
• Proficiency in data analysis tools (SQL) and visualization (Power BI, MicroStrategy).
• Experience automating data handling processes and using ML/AI-based tools would be a plus.

Responsibilities

• Lead development, maintenance, and enhancement of Customer Experience dashboards, scorecards, and executive reporting.
• Plan, execute, and measure CX initiatives, pilots, and strategic projects from concept through implementation.
• Develop project plans, timelines, success metrics, and risk assessments.
• Design and implement reporting solutions measuring CX performance, operational execution, and customer feedback.
• Utilize advanced analytical tools to identify trends, opportunities, and risks across CX initiatives.
• Conduct deep-dive analyses to identify root causes and provide actionable recommendations.
• Create and maintain automated reporting processes to improve efficiency and accuracy.
• Partner cross-functionally to support data-driven decision-making through analytics and reporting.
• Present findings and strategic recommendations to senior leadership.

Skills

Analytical problem solving

Quantitative reasoning

Strategic problem solving

Process and detail orientation

Change management

Cross-functional collaboration

Communication and influencing

Drive for results

Education

B.A./M.S. in quantitative disciplines

Tools

SQL

Power BI

MicroStrategy

Job description

Burlington Stores, Inc. is seeking a Senior Analyst to lead analytics and reporting for customer experience initiatives across the organization. You will develop dashboards, automate reporting, and deliver actionable insights to senior leadership.

The role collaborates with Customer Experience, Store Operations, Finance, IT, and Field Leadership, leveraging SQL, Power BI and other tools to drive data-driven decisions. Travel up to 15% in a US Eastern time zone environment.