Senior CX Analyst & Project Lead

OGC Global; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

OGC Global is seeking a Senior Analyst to support a key Life Insurance client. You will oversee and coordinate a team of analysts, own assigned projects, guide analytical approach, and manage timelines and deliverables to ensure successful client work.

You will serve as a primary client contact, translate findings into actionable recommendations, and develop client-facing presentations and reports. Strong leadership, communication, and attention to detail are essential in this fast-paced

Qualifications

• 4–7+ years of experience in market research, customer experience, consulting, analytics, or related field.
• Experience with financial services and/or insurance clients; life insurance experience strongly preferred.
• Experience managing projects, workstreams, timelines, and multiple stakeholders.
• Experience coordinating or managing junior team members.
• Strong analytical and problem-solving skills.
• Excellent client communication and presentation skills.
• Strong attention to detail and ability to manage multiple priorities.
• Proficiency in PowerPoint and Excel; experience with research/analytics platforms is a plus.

Responsibilities

• Lead assigned client projects and workstreams from planning through delivery.
• Maintain project plans, timelines, milestones, and deliverables.
• Monitor project progress and identify or resolve risks or challenges.
• Manage multiple workstreams and priorities simultaneously.
• Build relationships with client stakeholders and understand their business objectives.
• Lead client meetings, project discussions, and status updates.
• Communicate progress, findings, recommendations, and next steps clearly.

Skills

PowerPoint

Excel

Project management

Analytical ability

Client communication

Team leadership

Job description

OGC Global is seeking a Senior Analyst to support a key Life Insurance client. You will oversee and coordinate a team of analysts, own assigned projects, guide analytical approach, and manage timelines and deliverables to ensure successful client work.

You will serve as a primary client contact, translate findings into actionable recommendations, and develop client-facing presentations and reports. Strong leadership, communication, and attention to detail are essential in this fast-paced