Senior Customs Trade Specialist

FedEx Logistics; City of Tonawanda (NY); On-site; USD 32,000 - 48,000; Full time

Job summary

FedEx Logistics in New York manages coordination of documentation for entry of complex and high-risk shipments, ensuring compliance with US Customs and government requirements. The role emphasizes impeccable customer service and close interaction with customers and agencies to resolve classification and filing tasks.

The position requires knowledge of customs regulations and tariff schedules, with preferred brokerage experience and strong communication skills.

Qualifications

• Impeccable customer service experience.
• Strong communication skills, both verbal and written.
• Ability to work with internal teams and government agencies.
• Knowledge of customs regulations and harmonized tariff schedules preferred.

Responsibilities

• Coordinate the documentation required by US Customs/Government Agencies for entry of complex and high risk shipments.
• Provide impeccable customer service.
• Engage with customers regarding commodities requiring specialized processing to reduce risk of penalties.
• Obtain correct classification of goods for customs release from various sources.
• Data entry and processing of import-related documentation for submission to US Customs and PGA's.
• Maintain and keep current all shipment documentation in compliance with record-keeping requirements.
• Adhere to all international importing/exporting regulations.
• Work closely with internal staff, FedEx OpCo's, customers and government agencies to deliver high-level service.
• Process agency brokerage shipments.
• Handle remote filings.
• Perform entry reconciliations as needed.
• Ensure all government and organizational policies are followed.
• Follow up on Customs matters and resolve problems.
• Perform entry reviews as needed.
• Perform other duties as assigned.
• Paid training provided.

Skills

Customer service

Verbal & written communication

Organizational skills

Problem solving

Time management

Independent worker

Multisystem navigation

Tariff/harmonized schedule knowledge

Education

Associates degree or equivalent preferred

Six months brokerage experience required

One year customer contact experience

Job description

Responsible for coordination of the documentation required by US Customs/Government Agencies for entry of complex and high risk shipments. These have been identified as complex and high risk due to regulatory requirements and tariff combinations.

• Provide impeccable customer service

• Engages with customers regarding commodities that have been identified and isolated as requiring specialized processing to reduce the risk of liquidated ages and penalties through classification and the applications of proper duty preference.

• Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs.

• Data entry and processing of various import related documentation for submission to US Customs and all PGA's (participating Government Agencies)

• Maintain and keep current all shipment documentation in compliance with all record keeping requirements.

• Adhere to all international importing and exporting regulations.

• Work closely with other internal staff, departments, other FedEx OpCo's, customers and government agencies to deliver high level of service to customers.

• Process agency brokerage shipments.

• Handles remote filings

• Performs entry reconciliations as needed

• Ensure all government and organizational policies are followed.

• Follow up on Customs matters and resolve problems.

• Performs entry reviews as needed

• Performs other duties as assigned.

• Paid training provided.

• Associates degree or equivalent preferred.

• Six (6) months brokerage experience required.

• One (1) year experience with customer contact required.

• A minimum of one (1) year of experience using computer systems in a professional, educational, or comparable environment with the ability to perform routine tasks such as data entry, document creation, navigation of standard software applications, and operation of basic office equipment.

• CCS and/or Brokers license preferred.

• Excellent communication skills, verbal and written.

• Organizational and inter-personal skills.

• Problem solving Skills.

• Handle high volume of work.

• Handle time sensitive work.

• Ability to work independently with minimum supervision.

• Ability to use multiple systems and reference material.

• Interact with customers, carriers, brokers, government agencies, internal staff, management of all levels, internal departments.

• Knowledge of customs regulations, harmonized tariff schedules required.

Preferred Qualifications: FDA, Customs Trade Specialist (CTS), trade-related training, Application 56, and ADP experience preferred.

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: $23.34 - 35.01 USD Hourly

Additional Details: Shift: Monday-Friday 8:00AM-5:00PM

Pay Transparency:
The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

For details on our comprehensive benefits, click here.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

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FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.