Senior Customs Trade Specialist

FedEx; Town of Tonawanda (NY); On-site; USD 32,000 - 48,000; Full time

Job summary

FedEx Logistics in the United States is seeking a documentation coordinator to manage the filing of shipments with US Customs and other government agencies. You will ensure accurate classification, timely submissions, and compliance across complex and high-risk shipments.

You will deliver impeccable service to customers, work with internal teams and external partners, and handle brokerage-related tasks, remote filings, and entry reconciliations in a fast-paced environment.

Qualifications

• Associates degree or equivalent preferred.
• Six months brokerage experience required.
• One year of customer contact experience.
• One year of experience using computer systems for routine tasks.

Responsibilities

• Coordinate documentation for US Customs and government agencies for entry of shipments.
• Provide impeccable customer service and assist with specialized processing to reduce penalties.
• Obtain correct classification of goods for customs release.
• Enter and process import-related documentation for US Customs and PGA submissions.
• Maintain current shipment documentation in compliance with record-keeping requirements.
• Adhere to all import/export regulations and collaborate with internal staff and government agencies.
• Process agency brokerage shipments and handle remote filings.
• Perform entry reconciliations as needed and ensure compliance.

Skills

Customer service

Communication skills

Time management

Independence

Problem solving

Multi-system use

Education

Associates degree or equivalent

CCS certification preferred

Job description

Responsible for coordination of the documentation required by US Customs/Government Agencies for entry of complex and high risk shipments. These have been identified as complex and high risk due to regulatory requirements and tariff combinations.

• Provide impeccable customer service
• Engages with customers regarding commodities that have been identified and isolated as requiring specialized processing to reduce the risk of liquidated ages and penalties through classification and the applications of proper duty preference.
• Obtain correct classification of goods for customs release from database, SOP'S, tariff book, internet or customs.
• Data entry and processing of various import related documentation for submission to US Customs and all PGA's (participating Government Agencies)
• Maintain and keep current all shipment documentation in compliance with all record keeping requirements.
• Adhere to all international importing and exporting regulations.
• Work closely with other internal staff, departments, other FedEx OpCo's, customers and government agencies to deliver high level of service to customers.
• Process agency brokerage shipments
• Handles remote filings
• Performs entry reconciliations as needed
• Ensure all government and organizational policies are followed
• Follow up on Customs matters and resolve problems
• Performs entry reviews as needed
• Performs other duties as assigned
• Paid training provided

• Associates degree or equivalent preferred
• Six (6) months brokerage experience required
• One (1) year experience with customer contact required
• A minimum of one (1) year of experience using computer systems in a professional, educational, or comparable environment with the ability to perform routine tasks such as data entry, document creation, navigation of standard software applications, and operation of basic office equipment
• CCS and/or Brokers license preferred
• Excellent communication skills, verbal and written
• Organizational and inter-personal skills
• Problem solving Skills
• Handle high volume of work
• Handle time sensitive work
• Ability to work independently with minimum supervision
• Ability to use multiple systems and reference material
• Interact with customers, carriers, brokers, government agencies, internal staff, management of all levels, internal departments
• Knowledge of customs regulations, harmonized tariff schedules required

Preferred Qualifications: FDA, Customs Trade Specialist (CTS), trade-related training, Application 56, and ADP experience preferred

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement

Pay: $23.34 - 35.01 USD Hourly

Additional Details: Shift: Monday-Friday 8:00AM-5:00PM

Pay Transparency:
The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage

For details on our comprehensive benefits, click here.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability

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FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840