Senior Customer Trust Analyst, EMEA

Abnormalsecurity; United States; Remote; USD 140,000 - 210,000; Full time

Job summary

Abnormalsecurity in the United States is seeking a Senior Customer Trust Analyst to build and lead the customer-trust program across the US market, partnering with Engineering and Sales to earn trust and accelerate revenue.

As the first member of this function in the region, you will translate security concepts for business audiences, design strategic responses to high-stakes reviews, and scale the trust process as deals grow.

Qualifications

• Proven experience navigating customer-facing security conversations at the highest stakes level
• Analytical thinker who connects trust program depth to revenue outcomes
• Proficient in designing a response strategy for high-stakes security reviews

Responsibilities

• Lead customer-trust program across the US market, partnering with Engineering and Sales to earn trust and accelerate revenue
• Translate customer security requirements into internal controls, evidence, and product or operational requirements
• Present Abnormal's control environment directly to senior buyers and define how the trust response scales with deal volume
• Advise Sales leadership on how to position the control environment to prospects and ensure scalable trust processes

Job description

About the Role

Abnormal AI is looking for a Senior Customer Trust Analyst to build and lead our customer-trust program across EMEA. As the first Customer Trust hire in the region, this person will partner closely with our EMEA-based Engineering and Sales teams to foster a culture of trust between Abnormal and our customers. This role sits within the Customer Trust team, which acts as the translation layer between customers and Abnormal: translating customer security requirements into internal controls, evidence, and product or operational requirements, then translating those controls back into clear assurances customers can trust and act on. This role will be responsible for presenting Abnormal's control environment directly to senior buyers, designing response strategy for the highest-stakes security reviews rather than reacting question by question, and driving toward clarity when customer expectations conflict with reality. This includes advising Sales leadership on how to position the control environment to prospects and defining how the trust response process scales as deal volume grows. As the first person in this function regionally, this individual will serve as the primary point of contact for Abnormal's EMEA customer-trust program and will be accountable for outcomes that unblock revenue at scale, not just individual deals. The ideal candidate thrives in high-pressure customer conversations, translates security and privacy concepts for a business audience with precision, stays composed when a discussion turns contentious, and brings the business judgment to tie trust program depth to revenue outcomes. Familiarity with the EU AI Act and GDPR as they apply to a leading cybersecurity SaaS provider's customers is also expected.

Who you are

Proven experience navigating customer-facing security conversations at the highest stakes level Analytical thinker who connects trust program depth to revenue outcomes Proficient in designing a response strategy rather than