Senior Customer Training Coordinator

Biamp; Plano (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision

3 weeks annual PTO and 9 holidays

401(k) + matching

Company-paid life and disability

HSA with Biamp contribution

Tuition reimbursement

Charitable donation matching

Bonus opportunity

Referral bonuses

Job summary

Biamp is seeking a Senior Customer Training Coordinator to design, develop, and deliver comprehensive training programs for AV professionals in Plano, TX. The role encompasses curriculum development, multimedia content creation, and hands-on training sessions.

You will collaborate with subject matter experts, apply instructional design principles, and ensure content aligns with industry best practices. Occasional travel for in-person sessions is required, with a focus on participant-centered

Qualifications

• Experience designing and delivering training programs in the AV industry.
• Proven ability to create curricula for varied expertise levels.
• Strong understanding of adult learning principles and learner-centered approaches.

Responsibilities

• Design and organize training curricula and materials.
• Develop engaging content (presentations, manuals, online resources, hands-on exercises).
• Create multimedia modules (videos, audio, graphics) to support learning.
• Deliver in-person and online training sessions and workshops.
• Assess training effectiveness and collect feedback for improvement.
• Coordinate LMS content deployment and track participation.

Skills

Instructional design

Curriculum development

Adult learning principles

Training delivery

Multimedia production

Video editing

Adobe Premiere Pro

Final Cut Pro

Audacity

Adobe Captivate

Articulate Storyline

ADDIE

SAM

Learning Management System

Education

Bachelor's degree in Instructional Design, Education, or Multimedia Production

Tools

Adobe Premiere Pro

Final Cut Pro

Audacity

Adobe Captivate

Articulate Storyline

Job description

## Senior Customer Training CoordinatorApply: Plano, TX: Full time: Posted Yesterday: JR100440*Please note that we are**not**currently accepting resumes or**additional**support from talent agencies or third-party sources. Any resumes received from these sources will be considered unsolicited. We value integrity and clear communication with our**partners, and**appreciate your understanding in this matter.***The role, at a glance:**We are seeking a highly skilled and experienced Senior Training Coordinator to join our dynamic team in the audio video industry. In this role, you will be responsible for developing, organizing, and delivering training programs to enhance the knowledge and skills of professionals working in the audio video sector. As a Senior Training Coordinator, you will play a crucial role in ensuring that our industry professionals are equipped with the latest techniques, best practices, and technological advancements.**How you’ll contribute:*** Collaborate with subject matter experts to identify learning objectives and design comprehensive curricula for various levels of expertise in the audio video industry* Develop comprehensive training materials, courses, and programs tailored to the needs of professionals in the audio video industry. Create engaging content, including presentations, manuals, online resources, and hands-on exercises* Develop engaging and interactive educational materials, including written content, videos, audio recordings, presentations, and interactive modules* Apply instructional design principles to structure and sequence learning content, ensuring effective learning outcomes and engagement* Utilize your technical skills to produce high-quality audio and video content, including editing, mixing, and enhancing raw media files* Incorporate visual elements, such as graphics, animations, and illustrations, to enhance the overall learning experience* Collaborate with the technology team to integrate content into the Learning Management System and ensure seamless user experience* Conduct engaging and interactive training sessions, workshops, and seminars both in-person and online. Utilize a variety of instructional techniques and technologies to deliver impactful training experiences* Develop and administer assessments and evaluations to measure the effectiveness of training programs. Collect feedback from participants and stakeholders and use the data to continuously improve the quality of training* Maintain accurate records of training activities, participant attendance, and evaluation results. Prepare reports and summaries to communicate the impact and success of training initiatives to key stakeholders* Coordinate logistics for training sessions, including scheduling, venue arrangement, and equipment setup, procure necessary resources, and ensure compliance with organizational policies and procedures**A successful candidate should have:*** Bachelor's degree in Instructional Design, Education, Multimedia Production, or a related field is a plus but not required* Proven experience in designing and delivering training programs, preferably in the audio video industry* Strong understanding of audio video technologies, systems, and workflows preferred* Minimum of 3 years of experience in facilitation and content development, instructional design, or e-learning production, preferably in the audio video industry* Demonstrated experience in curriculum development, instructional design, and adult learning principles with attention to participant centered learning* Ability to create engaging and interactive training materials and facilitate effective learning experiences* Proficiency in audio and video editing software (e.g., Adobe Premiere Pro, Final Cut Pro, Audacity) and multimedia authoring tools (e.g., Adobe Captivate, Articulate Storyline)* Familiarity with instructional design models (e.g., ADDIE, SAM) and knowledge of adult learning principles and participant centered learning techniques* Ability to transform complex concepts into clear and engaging content using multimedia elements and participant centered techniques* Comfortable working with various software applications, learning management systems, and multimedia equipment* Strong organizational and time management skills to handle multiple projects simultaneously and meet deadlines* Excellent verbal and written communication skills, with the ability to convey complex ideas in a clear and concise manner* Proven ability to work collaboratively in a team environment and build relationships with subject matter experts and stakeholders* Willingness to travel up to 15% of the time to conduct in-person training sessions, attend industry events, and collaborate with stakeholders as needed**What****we****offer:*** Medical, Dental, and Vision* 3 weeks annual PTO and 9 paid holidays* 401(k) + matching* Employer-paid base life insurance, short, and long-term disability* Health savings accounts (with Biamp contribution) and flexible spending accounts* Tuition reimbursement* Charitable donation matching* Discretionary company achievement bonus* Referral bonuses