Senior Customer Training Coordinator

Biamp Systems LLC; Plano (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

3 weeks annual PTO and 9 paid holidays

401(k) + matching

Employer-paid base life insurance,短and

Job summary

Biamp Systems LLC is seeking a Senior Training Coordinator to design and deliver comprehensive training programs for audio/video professionals. You will craft curricula, develop engaging materials, and ensure content aligns with industry best practices while delivering both in-person and online sessions.

You will apply instructional design principles, create multimedia content, and collaborate with subject matter experts to measure impact and continuously improve training quality.

Qualifications

• Bachelor's degree in a related field is a plus but not required.
• 3+ years of experience designing and delivering training in the audio/video or related industries.
• Strong understanding of instructional design and adult learning principles.
• Proficiency in audio/video editing software and multimedia authoring tools.
• Experience with LMS and multiple delivery modalities (in-person/online).

Responsibilities

• Develop curricula and training materials for various levels.
• Lead in-person and online training sessions and workshops.
• Assess training effectiveness and collect feedback.
• Coordinate logistics for trainings and travel as needed.
• Collaborate with SMEs and tech teams to integrate content into LMS.

Skills

Instructional design

Curriculum development

Adult learning principles

Multimedia production

Video editing

LMS experience

Adobe Premiere Pro

Final Cut Pro

Audacity

Adobe Captivate

Articulate Storyline

ADDIE model

Education

Bachelor's degree in Instructional Design, Education, Multimedia Production, or related field

Tools

Adobe Captivate

Articulate Storyline

Adobe Premiere Pro

Final Cut Pro

Audacity

Job description

Please note that we are not currently accepting resumes or additional support from talent agencies or third-party sources. Any resumes received from these sources will be considered unsolicited. We value integrity and clear communication with our partners, and appreciate your understanding in this matter.The role, at a glance:We are seeking a highly skilled and experienced Senior Training Coordinator to join our dynamic team in the audio video industry. In this role, you will be responsible for developing, organizing, and delivering training programs to enhance the knowledge and skills of professionals working in the audio video sector. As a Senior Training Coordinator, you will play a crucial role in ensuring that our industry professionals are equipped with the latest techniques, best practices, and technological advancements.How you’ll contribute:Collaborate with subject matter experts to identify learning objectives and design comprehensive curricula for various levels of expertise in the audio video industryDevelop comprehensive training materials, courses, and programs tailored to the needs of professionals in the audio video industry. Create engaging content, including presentations, manuals, online resources, and hands-on exercisesDevelop engaging and interactive educational materials, including written content, videos, audio recordings, presentations, and interactive modulesApply instructional design principles to structure and sequence learning content, ensuring effective learning outcomes and engagementUtilize your technical skills to produce high-quality audio and video content, including editing, mixing, and enhancing raw media filesIncorporate visual elements, such as graphics, animations, and illustrations, to enhance the overall learning experienceCollaborate with the technology team to integrate content into the Learning Management System and ensure seamless user experienceConduct engaging and interactive training sessions, workshops, and seminars both in-person and online. Utilize a variety of instructional techniques and technologies to deliver impactful training experiencesDevelop and administer assessments and evaluations to measure the effectiveness of training programs. Collect feedback from participants and stakeholders and use the data to continuously improve the quality of trainingMaintain accurate records of training activities, participant attendance, and evaluation results. Prepare reports and summaries to communicate the impact and success of training initiatives to key stakeholdersCoordinate logistics for training sessions, including scheduling, venue arrangement, and equipment setup, procure necessary resources, and ensure compliance with organizational policies and proceduresA successful candidate should have:Bachelor's degree in Instructional Design, Education, Multimedia Production, or a related field is a plus but not requiredProven experience in designing and delivering training programs, preferably in the audio video industryStrong understanding of audio video technologies, systems, and workflows preferredMinimum of 3 years of experience in facilitation and content development, instructional design, or e-learning production, preferably in the audio video industryDemonstrated experience in curriculum development, instructional design, and adult learning principles with attention to participant centered learningAbility to create engaging and interactive training materials and facilitate effective learning experiencesProficiency in audio and video editing software (e.g., Adobe Premiere Pro, Final Cut Pro, Audacity) and multimedia authoring tools (e.g., Adobe Captivate, Articulate Storyline)Familiarity with instructional design models (e.g., ADDIE, SAM) and knowledge of adult learning principles and participant centered learning techniquesAbility to transform complex concepts into clear and engaging content using multimedia elements and participant centered techniquesComfortable working with various software applications, learning management systems, and multimedia equipmentStrong organizational and time management skills to handle multiple projects simultaneously and meet deadlinesExcellent verbal and written communication skills, with the ability to convey complex ideas in a clear and concise mannerProven ability to work collaboratively in a team environment and build relationships with subject matter experts and stakeholdersWillingness to travel up to 15% of the time to conduct in-person training sessions, attend industry events, and collaborate with stakeholders as neededWhat we offer:Medical, Dental, and Vision3 weeks annual PTO and 9 paid holidays401(k) + matchingEmployer-paid base life insurance, short, and long-term disabilityHealth savings accounts (with Biamp contribution) and flexible spending accountsTuition reimbursementCharitable donation matchingDiscretionary company achievement bonusReferral bonusesWho is Biamp?We make the world’s most extraordinary audio and video solutions. For over 50 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space.As we grow to meet our customers’ needs and evolve to address the challenges of tomorrow, one guiding principle remains the same: Biamp connects people through extraordinary audiovisual experiences.About our company:At Biamp, we believe the employment relationship should be reciprocal. We want you to love your job, and we want your expertise and knowledge to help drive our business forward. We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection. We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don’t succeed. We look for people who desire the best from themselves and encourage the same from their coworkers. Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us.