Customer Tech Support Specialist (NEN) with Security Clearance

Astrion; Dahlgren (VA); On-site; USD 57,000 - 61,000; Full time

Job summary

Astrion is seeking a Customer Tech Support Specialist to support the Naval Enterprise Networks at NSWCDD in Dahlgren, VA. This full-time role focuses on technical service desk support, workstation troubleshooting, and network administration to ensure uninterrupted operational readiness for active duty personnel, government civilians, and contractors.

The position requires DoD cybersecurity compliance experience, a SECRET clearance, and strong Windows and Microsoft 365 skills.

Qualifications

• Six years of professional experience related to NEN programming.
• IAT Level II with a Tier 3 (T3) investigation.
• Experience with Windows 10/11 enterprise operating systems, Microsoft 365 apps, and basic TCP/IP networking.
• Must be able to receive and maintain a SECRET clearance.

Responsibilities

• Troubleshooting: Diagnose and resolve complex hardware, software, peripheral, and connectivity issues for enterprise workstations.
• Ticket Management: Log, track, monitor, and close IT service requests using BMC Remedy or BMC Helix ITSM.Tech.
• Refreshes: Execute data migrations, software imaging, and physical deployment of new computer hardware during lifecycle upgrades.
• Account Administration: Manage user accounts, network permissions, share drives, and distribution lists within Microsoft Active Directory.
• Compliance: Assist with local IT data calls, asset inventory tracking, and Information Assurance (IA) software updates. VIP Support: Provide dedicated, high-touch technical assistance to senior military officers and civilian executives.

Skills

NEN programming

IAT Level II

SECRET clearance

Windows 10/11

Microsoft 365 apps

TCP/IP networking

Education

Bachelor's degree in Information Technology / Computer Science

CompTIA A+ / Network+ / MS-900 / MD-102

Tools

BMC Remedy

BMC Helix ITSM.Tech

Job description

Overview Customer Tech Support Specialist (NEN) JOB LOCATION: Dahlgren, Virginia JOB STATUS: Full Time CLEARANCE: Secret TRAVEL: Less than 10% SALARY: $57,000 to $61,200 Astrion has a contingent opening for a Customer Tech Support Specialist (NEN ) supporting the U.S. Navy's Naval Surface Warfare Center Dahlgren Division (NSWCDD), located in Dahlgren, VA. Customer Technical Support Specialist providing technical service desk support, workstation troubleshooting, and network administration for Navy end-users. This role supports the Naval Enterprise Networks (NEN) environment to ensure uninterrupted operational readiness for active duty personnel, government civilians, and contractors. The specialist resolves escalated technical issues, manages hardware lifecycles, and maintains compliance with Department of Defense (DoD) cybersecurity standards.

REQUIRED QUALIFICATIONS / SKILLS:

• Six (6) years of professional experience in relation to NEN programming including Network Enterprise Tool (NET), CLIN offerings, and NEN ordering
• Information Assurance Technical (IAT) Level II, with a Teir 3 (T3) investigation
• E xperience with Windows 10/11 enterprise operating systems, Microsoft 365 apps, and basic TCP/IP networkin g
• Must be able to receive and maintain a SECRET clearance

PREFERED QUALIFICATIONS / SKILLS:

• Bachelor's degree in Information Technology , Computer Science, or a related field.
• CompTIA A+, Network+, MS-900, MD-102

RESPONSIBILITIES:

• Troubleshooting: Diagnose and resolve complex hardware, software, peripheral, and connectivity issues for enterprise workstations.
• Ticket Management: Log, track, monitor, and close IT service requests using BMC Remedy or BMC Helix ITSM.Tech
• Refreshes: Execute data migrations, software imaging, and physical deployment of new computer hardware during lifecycle upgrades.
• Account Administration: Manage user accounts, network permissions, share drives, and distribution lists within Microsoft Active Directory.
• Compliance: Assist with local IT data calls, asset inventory tracking, and Information Assurance (IA) software updates. VIP Support: Provide dedicated, high-touch technical assistance to senior military officers and civilian executives. #CJ