Senior Customer Tech Support Specialist

Resource Management Concepts, Inc.; Dahlgren (VA); On-site; USD 70,000 - 130,000; Full time

Job summary

An established industry player is seeking a Senior Customer Tech Support Specialist to deliver exceptional help desk and server support. This role is critical in ensuring seamless technology solutions for government and commercial sectors. With a focus on career growth, the company offers extensive training and development opportunities, along with a competitive benefits package including low-deductible healthcare and generous vacation time. Join a collaborative team dedicated to protecting and preserving the environment and people of the United States while advancing your career in a supportive work environment.

Benefits

Paid vacation package

11 paid federal holidays

Low-deductible healthcare plans

Pet insurance

401K package

Tuition assistance

Training and certifications

Qualifications

• 6 years of experience in Help Desk Support for Industry, Federal or DoD.
• Active TS/SCI clearance required for classified information access.

Responsibilities

• Provide Help Desk and server support onsite in Dahlgren, VA.
• Assist customers with technical issues and ensure high-quality service.

Skills

Help Desk Support

ServiceNow

Technical Support

Education

CASP+

CCNP Security

CIS

Job description

1 week ago Be among the first 25 applicants

This position is contingent on contract award

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.

RMC is hiring for a Senior Customer Tech Support Specialist who will provide Help Desk and server support to one of our customers onsite in Dahlgren, VA.

Requirements

• 6 years of professional experience in Industry, Federal or DoD Help Desk Support using a help desk tool such as ServiceNow
• One of the following certifications: CASP+, CCNP Security, or CIS
• Active TS/SCI (DoD TOP SECRET clearance with Sensitive Compartmented Information access eligibility) is required to start. The applicant selected may be subject to a security investigation and must meet eligibility requirements for access to classified information.

Benefits

At RMC, we're committed to your career growth! We invest in our employees through training, certifications, education, and development opportunities. We offer a great work environment with a small company feel, experience-building opportunities, tuition assistance, and certifications to enhance your career. Our benefits include a competitive paid vacation package with 11 paid federal holidays, high-quality, low-deductible healthcare plans, pet insurance, and a competitive 401K package.

Salary at RMC is determined by various factors including location, education, knowledge, skills, competencies, experience, and contract-specific requirements. The current salary range for this position is $70,000 to $130,000 annually.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Technology, Information and Internet

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