Senior Customer Support Engineer: SaaS & DevOps

United Veterinary Care; Swansea (MA); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Bonuses

Certifications training and incentives

Social events

Attractive compensation

Job summary

Ness Digital Engineering is seeking a proactive Customer Support Engineer to provide high-quality assistance to customers. You will diagnose and resolve technical issues, guide users through solutions, and collaborate with cross-functional teams to ensure fast, effective resolutions.

The role involves working in a fast-paced environment supporting critical platforms, with emphasis on clear communication and documentation. A background in SaaS and DevOps is preferred.

Qualifications

• Bachelor's degree in Engineering, Computer Science, or a related field.
• Experience in application support with L1/L2/L3 support.
• Experience with ticketing systems and support tools.
• Ability to work independently and in a team.
• Strong problem solving, analytical and communication skills.
• Experience in a DevOps/Infrastructure operations environment.
• Excellent troubleshooting skills.
• OS knowledge in Windows or Linux.
• Database skills (SQL, Oracle, PostgreSQL, Cassandra).
• Experience in a SaaS or tech environment.
• Basic scripting or Java knowledge.

Responsibilities

• Provide high-quality customer support to clients.
• Troubleshoot and resolve technical issues related to products/services.
• Collaborate with engineering and product teams to resolve complex problems.
• Document solutions and contribute to the knowledge base.
• Maintain timely updates and follow-ups to ensure customer satisfaction.

Skills

Troubleshooting

Customer support

Analytical thinking

Communication skills

DevOps experience

SaaS experience

Team collaboration

Problem solving

Windows/Linux knowledge

Basic scripting or Java

Education

Bachelor's degree in Engineering/CS

Tools

Ticketing tools

Customer support tools

Job description

Ness Digital Engineering is seeking a proactive Customer Support Engineer to provide high-quality assistance to customers. You will diagnose and resolve technical issues, guide users through solutions, and collaborate with cross-functional teams to ensure fast, effective resolutions.

The role involves working in a fast-paced environment supporting critical platforms, with emphasis on clear communication and documentation. A background in SaaS and DevOps is preferred.