Advanced Anesthesia Technician/Lead Anesthesia Trainer

United Veterinary Care; Swansea (MA); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Bonuses

Certifications training and incentives

Social events

Attractive compensation

Job summary

Ness Digital Engineering is seeking a proactive Customer Support Engineer to provide high-quality assistance to customers. You will diagnose and resolve technical issues, guide users through solutions, and collaborate with cross-functional teams to ensure fast, effective resolutions.

The role involves working in a fast-paced environment supporting critical platforms, with emphasis on clear communication and documentation. A background in SaaS and DevOps is preferred.

Qualifications

• Bachelor's degree in Engineering, Computer Science, or a related field.
• Experience in application support with L1/L2/L3 support.
• Experience with ticketing systems and support tools.
• Ability to work independently and in a team.
• Strong problem solving, analytical and communication skills.
• Experience in a DevOps/Infrastructure operations environment.
• Excellent troubleshooting skills.
• OS knowledge in Windows or Linux.
• Database skills (SQL, Oracle, PostgreSQL, Cassandra).
• Experience in a SaaS or tech environment.
• Basic scripting or Java knowledge.

Responsibilities

• Provide high-quality customer support to clients.
• Troubleshoot and resolve technical issues related to products/services.
• Collaborate with engineering and product teams to resolve complex problems.
• Document solutions and contribute to the knowledge base.
• Maintain timely updates and follow-ups to ensure customer satisfaction.

Skills

Troubleshooting

Customer support

Analytical thinking

Communication skills

DevOps experience

SaaS experience

Team collaboration

Problem solving

Windows/Linux knowledge

Basic scripting or Java

Education

Bachelor's degree in Engineering/CS

Tools

Ticketing tools

Customer support tools

Job description

Why NESS

We know that people are our greatest asset. Our staff's professionalism, innovation, teamwork, and dedication to excellence have helped us become one of the world's leading technology companies. It is these qualities that are vital to our continued success. As a Ness employee, you will be working on products and platforms for some of the most innovative software companies in the world.

Description

You'll gain knowledge working alongside other highly skilled professionals that will help accelerate your career progression.

You'll also benefit from an array of advantages like access to trainings and certifications, bonuses, and aids, socializing activities, and attractive compensation.

Salary: From 1.920 EUR/month, depending on skills and experience + benefits. The final offer for the selected candidate willreflect the candidate´s comprehensive assessment, skills, and past work experience.

Requirements And Responsibilities

What you'll do

We are seeking a proactive and technically skilled Customer Support Engineer to provide high-quality support to our customers. You will be responsible for troubleshooting technical issues, guiding users through solutions, and ensuring customer satisfaction through timely and effective communication. You will get to team up with highly talented and highly motivated engineers and architects and as part of this team, you will be working in a fast-paced environment supporting a critical platform(s) with great impact.

What you'll bring

• Respond to customer inquiries via email, chat, and phone.
• Diagnose and resolve technical issues related to our products or services.
• Collaborate with engineering and product teams to elevate and resolve complex problems.
• Document solutions and contribute to the knowledge base.
• Ensure customer satisfaction by providing timely updates and follow-ups.

Key skillsets

• Bachelor's degree in Engineering, Computer Science, or related field
• Background in application support, including L1/L2/L3 support experience
• Experience with customer support tools and ticketing systems
• Ability to work independently and as part of a team
• Strong problem solving, analytical and communication skills
• Experience in a DevOps environment / Operations team / Infrastructure Operations team.
• Excellent Troubleshooting skills
• OS knowledge (Windows or Linux)
• Database skills ( SQL ,Oracle or Postgres / Casandra)
• Experience in a SaaS or tech environment.
• Basic scripting or Java programming knowledge

At Ness Digital Engineering we are willing to build a work culture that is based on diversification, inclusion, and authenticity.