Senior Customer Support Engineer/Application Engineer

Coherix; Birmingham (AL); On-site; USD 70,000 - 110,000; Full time

Job summary

Coherix is seeking a Senior Customer Support Engineer to install, set up, train, and support adhesive dispensing and sealant hardware and software in automotive manufacturing environments, onsite or via remote access. The role requires 50%+ travel (domestic and international), with trips rarely longer than two weeks.

The engineer will bring critical customer feedback to application engineering, sales, marketing and product development teams to drive product improvements and customer success.

Qualifications

• Associates degree in electronics or equivalent required.
• Minimum 3 years of experience in customer support engineering or a related field.
• Ability to read blueprints and work with engineering teams.

Responsibilities

• Install, setup, train, and provide ongoing support for adhesive dispensing hardware/software.
• Capture and relay critical customer feedback to application engineering, sales and product teams.
• Travel 50%+ domestically and internationally, with trips generally not exceeding two weeks.

Skills

Customer relations

Read blueprints

Proactive & self-motivated

Willing to travel

Willing to put in extra effort

Education

Associates degree in Electronics

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

SolidWorks

Job description

Senior Customer Support Engineers must be proficient with installation, setup, training, and ongoing support of adhesive dispensing and sealant hardware and software products within automotive manufacturing customer environments (onsite and/or remote access). The Senior Customer Support Engineer is also responsible for bringing critical customer feedback to the application engineering, sales and marketing and product development teams to make improvements.

Minimum Experience

3 years

Education

Associates level degree or equivalent in an Electronics discipline

Required Skills

• Excellent customer relation skills
• Proficient in Microsoft Word/Excel/PowerPoint, Pro-Active and SolidWorks
• Ability to read blueprints
• Willingness to travel 50%+ of time (domestic and international travel) - no more than 2 weeks at a time for international travel
• Must be proactive and self-motivated
• Willing to put in extra effort

Desired Skills

• Robotics, PLC Programming and coding knowledge
• Dispensing material and equipment experience
• Machine vision knowledge
• Project Management skills
• Technical writing experience
• Positive and confident personality
• Military experience

Location

Birmingham, AL area