Senior Customer Success & Support Agent

Equifax, Inc.; Atlanta (GA); On-site; USD 38,000 - 45,000; Full time

Job summary

Equifax, Inc. in Atlanta is seeking a customer service professional to build and nurture daily customer relationships, answer calls and emails, and resolve issues promptly.

You will manage outbound calls to gather information, document interactions in Salesforce, and contribute to metrics like first contact resolution, quality and customer satisfaction. Strong communication and multitasking are essential in this fast-paced role.

Qualifications

• 1 year of customer service experience.
• Proficiency with Google Suite and Microsoft Office (Word and Excel).
• Detail-oriented with ability to multitask in a fast-paced environment.
• Strong organizational, problem-solving, and analytical skills.
• Excellent listening, verbal and written communication skills.
• Strong interpersonal skills and professional attitude.
• Regular attendance is an essential function of the job.

Responsibilities

• Create, maintain and improve customer relationships while interacting daily with customers.
• Answer customer calls and emails providing prompt issue resolution.
• Manage outbound calls to gain information and follow up to resolve issues.
• Contribute to positive metrics: First contact resolution, quality, customer satisfaction, schedule adherence, productivity.
• Document details of client interactions in Salesforce.

Skills

Customer service experience

Google Suite

Microsoft Word

Microsoft Excel

Multitasking

Analytical skills

Communication skills

Professional attitude

Attendance

Tools

Google Suite

Microsoft Word

Microsoft Excel

Job description

Equifax, Inc. in Atlanta is seeking a customer service professional to build and nurture daily customer relationships, answer calls and emails, and resolve issues promptly.

You will manage outbound calls to gather information, document interactions in Salesforce, and contribute to metrics like first contact resolution, quality and customer satisfaction. Strong communication and multitasking are essential in this fast-paced role.