Customer Success Agent — Relationship & Resolution

Equifax; Atlanta (GA); On-site; USD 38,000 - 48,000; Full time

Job summary

Equifax is seeking a proactive customer service representative to build and maintain strong relationships with customers while addressing inquiries and resolving issues daily.

The role includes handling calls and emails, following up to gather information, and contributing to key performance metrics such as first contact resolution and customer satisfaction. A detail-oriented, organized communicator excels in a fast-paced environment.

Qualifications

• 1 year of customer service experience required.
• Proficiency with Google Suite and Microsoft Office (Word and Excel).
• Detail-oriented with ability to multi-task in a fast-paced environment.
• Strong organizational and analytical skills.
• Excellent listening, verbal, and written communication.
• Regular attendance is essential.

Responsibilities

• Responsible for creating, maintaining and improving customer relationships while interacting with customers daily
• Answer customer calls and emails providing prompt issue resolution
• Manage outbound calls to gain information and/or follow up to resolve customer issues
• Contribute to positive metrics: First contact resolution, quality, customer satisfaction, schedule adherence, productivity, etc.
• Manage client dialog while documenting details of client interaction in Salesforce talk about multi-tasking

Skills

Customer service

Multi-tasking

Communication skills

Problem-solving

Attention to detail

Organizational skills

Tools

Google Suite

Microsoft Office (Word and Excel)

Job description

Equifax is seeking a proactive customer service representative to build and maintain strong relationships with customers while addressing inquiries and resolving issues daily.

The role includes handling calls and emails, following up to gather information, and contributing to key performance metrics such as first contact resolution and customer satisfaction. A detail-oriented, organized communicator excels in a fast-paced environment.