Hybrid Strategic CPG Customer Success Executive

SPS Commerce; Rogers (AR); Hybrid; USD 76,700 - 118,900; Full time

Job summary

SPS Commerce is seeking a Customer Success Executive on our Strategic Partnerships team to serve as the primary contact for some of the largest and most complex CPG accounts on the Revenue Recovery network. You will guide customers from onboarding through renewal, ensuring they derive real value from the SPS Revenue Recovery service.

You will collaborate with CSMs, CIMs, Sales, Support, and Product teams to advocate for customers, analyze deductions, and help prevent issues like OTIF

Qualifications

• Bachelor's degree or equivalent professional experience required.
• 5-10 years of experience with major retailers or large CPG companies, with exposure to deductions or retail compliance programs.
• Strong written and verbal communication skills; ability to explain complex topics to non-technical stakeholders.

Responsibilities

• Own relationship with a portfolio of large, complex CPG accounts; advocate for customers inside SPS and trusted advisor on retail compliance operations.
• Guide customers through onboarding, product adoption, and renewal to show measurable value from the network at each stage.
• Analyze customer deduction and compliance data to identify root causes and propose prevention strategies (e.g., Walmart deductions, OTIF compliance).
• Train customers on SPS products and retail compliance programs to build confidence and drive adoption.

Skills

Relationship management

Communication

Data analysis

Strategic thinking

Independent work

Education

Bachelor's degree in Business, Finance, or Supply Chain, or equivalent

Job description

SPS Commerce is seeking a Customer Success Executive on our Strategic Partnerships team to serve as the primary contact for some of the largest and most complex CPG accounts on the Revenue Recovery network. You will guide customers from onboarding through renewal, ensuring they derive real value from the SPS Revenue Recovery service.

You will collaborate with CSMs, CIMs, Sales, Support, and Product teams to advocate for customers, analyze deductions, and help prevent issues like OTIF