Inside Sales Representative

Wieland North America, Inc; Coppell (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Benefits starting on Day 1

401(k) with employer match

Paid vacation & holidays

Growth opportunities

Wellness programs

Job summary

Wieland North America, Inc. in Coppell, TX is hiring an Inside Sales Representative to manage inquiries, quotes, and orders, ensuring accurate and timely fulfillment.

You will work closely with Inside and Outside Sales, Scheduling, Production, Logistics, and Finance to support customer accounts and drive sales results. The role requires a minimum of two years in sales or customer service, with proficiency in MS Office and strong communication skills.

Qualifications

• Minimum of two years of experience in sales, customer service, or a related field.
• Understanding of sales processes, order management, customer service practices, and basic business calculations (costs, conversions, margins).
• Strong interpersonal, relationship management, and professional communication skills with customers, coworkers, and management.
• High attention to detail with strong organizational and problem-solving skills.

Responsibilities

• Communicate with customers regarding products, pricing, lead times, order status, delivery, and service needs while maintaining positive business relationships.
• Prepare and manage customer quotations, order entries, acknowledgments, and related sales documentation to ensure accurate and timely processing.
• Review sales orders and customer requirements for accuracy, pricing alignment, and delivery expectations.
• Collaborate with Outside Sales to support accounts, follow up on opportunities, and meet targets and deadlines.
• Support cross-functional teams (Scheduling, Production, Logistics, Finance) to fulfill orders and resolve service issues.

Skills

Sales experience

Customer service

Communication

Problem solving

Organizational skills

Education

Some college coursework

Tools

Microsoft Office

Job description

Overview

Creating Value for Generations

Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution. We provide a large product and service portfolio including power, automotive, ammunition, coinage, construction materials, refrigeration, electronics and many other industries. To us, metal is more than material.

Wieland's Cultural Values

Wieland’s culture is what makes for a fun and rewarding place to work! As a company, we benefit daily from our employees' knowledge and abilities. With our cultural vision, we place our core values at the heart of everything we do: Safety,ambition,optimism,reliability,ownership,diversity, &respect.

Wieland is hiring an Inside Sales Representative. The Inside Sales Representative supports sales growth and customer satisfaction by managing customer inquiries, quotations, orders, and related communication. This role works closely with customers, Outside Sales, Scheduling, Production, Logistics, and other internal teams to ensure accurate, timely, and professional order fulfillment. This role is located in Coppell, TXand will be fully on-site.

Responsibilities

Inside Sales Rep Responsibilities:

• Communicate with customers regarding products, pricing, lead times, order status, delivery, and service needs while maintaining positive business relationships.
• Prepare and manage customer quotations, order entries, acknowledgments, and related sales documentation to ensure accurate and timely processing.
• Review sales orders, acknowledgments, and customer requirements for accuracy, completeness, and alignment with pricing, inventory, and delivery expectations.
• Partner with Outside Sales to support customer accounts, follow up on sales opportunities, coordinate customer needs, and contribute to achieving sales targets and deadlines.
• Work cross-functionally with Scheduling, Production, Logistics, Finance, and other internal teams to support order fulfillment, resolve service issues, and meet customer commitments.
• Support sales and margin objectives by performing cost-benefit and needs analysis, calculating product costs, conversion rates, and margin percentages, and assisting with annual contract coordination.
• Monitor and support inventory-related activities, including excess or aged inventory, pre-material orders, production orders, purchase requisitions, and credit or debit notes as needed.
• Ability to work collaboratively, support team members as needed, and work adjusted hours when required.
• Adhere to Wieland’s safety policies, procedures, and programs to support a safe and compliant work environment.
• Support additional Inside Sales tasks as assigned.

Inside Sales Rep Qualifications:

• Some college coursework or equivalent industry experience preferred.
• Minimum of two years of experience in sales, customer service, or a related field; metals or manufacturing industry experience preferred.
• Understanding of sales processes, order management, customer service practices, and basic business calculations, including costs, conversions, and margin percentages.
• Strong interpersonal, relationship management, and professional communication skills with the ability to work effectively with customers, coworkers, and management.
• High attention to detail with strong organizational, analytical, and problem-solving skills.
• Ability to prioritize competing tasks, manage multiple projects, meet deadlines, and work effectively in a fast-paced environment.
• Proficiency with Microsoft Office and related data entry or business systems.
• Ability to work collaboratively, support team members as needed, and work adjusted hours when required.

Qualifications

Joining Wieland’s team gives you…

• Benefits-Starting on Day 1!Including Medical, Dental, Vision, Disability, Life & more!
• Retirement Savings- 401(k) contribution + match.
• Work/Life Balance- Paid Vacation & Holidays.
• Growth Opportunities- We have over 8,000+ employees worldwide and 35+ locations in North America alone. Growth opportunities are limitless!
• Wellness Programs – Wieland encourages participation in ourunique and personalized approach to wellness, where you are eligible to earn healthcare premium discounts as well as HSA employer contributions based on your status within the program.
• Sustainability- Wieland continues to break ground with eco-friendly solutions and push the barrier in sustainability for future generations.

Wieland is anequal opportunity and affirmative action employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees. Come join Wieland today and help us continue to build a global corporation we are all proud to belong to.