Senior Customer Success Partner for Enterprise Growth

Emburse

Addison (TX)

Hybrid

USD 90,000 - 140,000

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Emburse in Addison, Texas is seeking a Senior Customer Success Manager to own post-sale health, retention and expansion for an enterprise client portfolio. You will build trusted C-suite relationships, conduct Executive Business Reviews, and drive adoption of Emburse solutions while seeking opportunities to grow services.

The role requires 5+ years in strategic customer success, strong Salesforce and data reporting skills (Power BI), and excellent communication.

Qualifications

Bachelor’s degree (or equivalent) with 5+ years in a consultative, strategic customer success role or travel industry.
Strong working knowledge of Microsoft Office, Google Workspace, and Salesforce; experience with video conferencing tools (Zoom, GoToMeeting).
Proficiency or strong familiarity with Power BI for data reporting (highly preferred) and Confluence (preferred).
Proven ability to deliver engaging product demonstrations and present to diverse client audiences.
Problem-Solving & Agility: Excellent communication and relationship-building with C-suite stakeholders.

Responsibilities

Own responsibility for account health, retention, and expansion across an enterprise client base.
Build relationships with C-suite stakeholders and conduct Executive Business Reviews (EBRs).
Troubleshoot complex customer situations and escalate to internal teams for resolutions.
Educate clients and providers on products, technology, and best practices.
Advocate for client needs and collaborate on product strategy improvements.
Oversee milestones, maintain data in Salesforce, and manage retention/cancellation saves.