Senior Customer Success & Operations Lead

Nutanix

Irvine (CA)

On-site

USD 97,000 - 142,000

Full time

8 days ago

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Job summary

Eaton in Irvine, California seeks a Sr. Customer Service Representative to coordinate across functional teams and manage customer requirements.

The role ensures timely communication and contract compliance for on-time delivery and quality, while fostering growth opportunities and up-selling products. The position offers a competitive salary range and potential incentive programs, with responsibilities including order processing, cross-functional coordination, and maintaining customer

Qualifications

Bachelor’s degree from an accredited institution.
Minimum of four (4) years experience interfacing with customers.
Must be legally authorized to work in the United States without sponsorship.
This position requires access to export-controlled information.

Responsibilities

Serve as primary point of contact for assigned customer inquiries and voice of the customer within the facility.
Perform contract review of orders to ensure compliance with negotiated requirements.
Enter orders into ERP and related databases and maintain accuracy.
Ensure backlog aligns with customer orders and portal forecasts for accurate SIOP demand planning.
Coordinate cross-functional activities to meet customer commitments and drive plant recovery plans.