Senior Customer Success Manager - US

Perforce Software; Minneapolis (MN); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Annual Bonus Plan

Job summary

Perforce Software is seeking a Senior Customer Success Manager to lead BlazeMeter/Perfecto customer engagements in the United States. You will develop strategic account plans, drive adoption, and help ensure renewals and expansions across complex enterprise accounts.

In this role you will manage relationships with key decision makers, coordinate cross-functional teams, measure success using KPIs, and contribute to product strategy through executive-level engagements and value realization.

Qualifications

• History of success as a customer success manager, consultant, pre-sales, account management, technical account management or equivalent.
• Experience negotiating and closing customer contracts (renewals & expansion).
• Experience working in a development, testing or data management environment.

Responsibilities

• Establish and maintain relationships with key decision makers within assigned accounts
• Orchestrate relationships with assigned clients, defining value, increasing adoption and securing retention
• Ensure client reference ability to support the Sales organization in expansions and closing processes
• Facilitate executive-level engagements such as value assessment and realization, product strategy and EBRs
• Measure and monitor customer’s achievement of KPIs, reporting internally and externally
• Identify and manage escalations for successful resolution by driving action items
• Develop strategic account plans for growth based on customer goals
• Know the market and maintain knowledge of key competitors
• Be responsible for renewal, health and risk forecasting and reporting on your client portfolio
• May support additional products/brands as needed.

Skills

Contract negotiations

Customer success

Technical conversations

Travel flexibility

Gainsight

PowerPoint

Team collaboration

No-code automation

AI workflow design

Tools

Gainsight

PowerPoint

Job description

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.

With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.

Position Summary

Our customer success leader for BlazeMeter/Perfecto (Testing) at Perforce is searching for a Senior Customer Success Manager to join the team. Able to tackle more complicated jobs and provide assistance where needed. Develop customer account plans that ensure alignment of our engagement to customer expectations and strategic business goal. Can handle a wide variety of problems and issues that come their way.

This position will support our BlazeMeter and Perfecto brands.

Responsibilities

• Establish and maintain relationships with key decision makers within assigned accounts
• Orchestrate relationships with assigned clients, which will include: defining value, increasing adoption and securing retention.
• Ensure client reference ability to support the Sales organization in expansions and closing processes
• Facilitate executive-level engagements such as value assessment and realization, product strategy and EBRs.
• Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally and externally.
• Identify and manage escalations for successful resolution by driving internal and external team action items
• Develop strategic account plans for 100% consumption and areas of growth based on customer’s short, mid and long-term goals
• Know the market and maintain a good knowledge of all key competitors
• Be responsible for renewal, health and risk forecasting and reporting on your client portfolio
• May be required to support additional products/brands as needed.

Requirements

• Experience negotiating and closing customer contracts (renewals & expansion)
• History of success as a customer success manager, consultant, pre-sales, account management, technical account management or equivalent
• Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
• Experience working in a development, testing or data management environment
• Must work within a team environment with sales, field services and delivery teams
• Knowledge of customer success tool such as Gainsight and efficient in creating PowerPoint presentations
• Must be able to travel at times
• Builds no-code automations; documents guardrails
• Designs and maintains simple no-code or low-code automations using approved AI and workflow tools to eliminate repetitive tasks and reduce cycle time.
• Documents AI-assisted workflows, including assumptions, review steps, and human-in-the-loop controls.
• Applies ethical judgment, bias awareness, and compliance checks when automating decisions or recommendations.

AI Fluency

Level 1: Basic AI User (Foundation) - Uses approved AI tools to support daily work, writes basic prompts, and reviews outputs for accuracy while following security, privacy, and Responsible AI guidelines.

OR

Level 2: Skilled Prompter (Advanced Foundation / Early Proficient) - Crafts effective, outcome-oriented prompts, iterates to improve quality and speed, and validates AI outputs against business context and expectations.

Additionally, this position is eligible for benefits including, but not limited to, medical, dental, vision, retirement benefits, life insurance, wellness programs, total time off, and other employee perks that may be offered by Perforce from time to time. The actual offer will depend on a number of factors including, but not limited to, a candidate’s education, skills, qualifications, depth of experience and other relevant business considerations. Perforce reserves the right to amend or modify employee perks and benefits at any time.

All employees are expected to demonstrate AI fluency appropriate to their role and level, including responsible use of AI tools, sound judgment, and adherence to company AI governance and security policy standards.

Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well.

If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe,

www.perforce.com

EOE & Belonging Statements | Perforce Software

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

This position is eligible for our Annual Bonus Plan.