Senior Customer Success Manager - US

Perforce; Minneapolis (MN); On-site; USD 91,000 - 120,000; Full time

Benefits offered by this job

Annual bonus

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Wellness programs

Total time off

Job summary

Perforce is seeking a Senior Customer Success Manager to lead BlazeMeter/Perfecto (Testing) accounts. You will develop account plans, drive value, adopt solutions, and ensure renewal and growth across defined portfolios. The role requires coordinating with sales, delivery, and technical teams to align client goals with product strategy.

You'll manage complex customer engagements, perform value realization, and contribute to a scalable customer success program while traveling as needed.

Qualifications

• Experience negotiating and closing customer contracts (renewals & expansion).
• History of success in customer success, consulting, pre-sales, or account management.
• Ability to lead technical conversations and persuade based on value.
• Experience in development, testing or data management environments.
• Team-oriented with sales, field services and delivery teams.

Responsibilities

• Establish and maintain relationships with key decision makers within assigned accounts.
• Orchestrate client relationships to define value, increase adoption and secure retention.
• Support sales with expansions and renewals through referenceability.
• Lead executive engagements, value assessments, product strategy and EBRs.
• Monitor KPIs and report progress to internal and external stakeholders.
• Manage escalations and drive item completion with cross-functional teams.
• Develop strategic account plans for growth aligned to client goals.

Skills

Contract negotiation

Account management

Technical conversations

Travel readiness

PowerPoint proficiency

Gainsight familiarity

Tools

Gainsight

Job description

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.

With aglobal footprint spanning more than 80 countries and includingover 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.

Position Summary

Our customer success leader for BlazeMeter/Perfecto (Testing) at Perforce is searching for a Senior Customer Success Manager to join the team. Able to tackle more complicated jobs and provide assistance where needed. Develop customer account plans that ensure alignment of our engagement to customer expectations and strategic business goal. Can handle a wide variety of problems and issues that come their way.

This position will support our BlazeMeter and Perfecto brands.

Responsibilities

• Establish and maintain relationships with key decision makers within assigned accounts
• Orchestrate relationships with assigned clients, which will include: defining value, increasing adoption and securing retention.
• Ensure client reference ability to support the Sales organization in expansions and closing processes
• Facilitate executive-level engagements such as value assessment and realization, product strategy and EBRs.
• Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally and externally.
• Identify and manage escalations for successful resolution by driving internal and external team action items
• Develop strategic account plans for 100% consumption and areas of growth based on customer’s short, mid and long-term goals
• Know the market and maintain a good knowledge of all key competitors
• Be responsible for renewal, health and risk forecasting and reporting on your client portfolio
• May be required to support additional products/brands as needed.

Requirements

• Experience negotiating and closing customer contracts (renewals & expansion)
• History of success as a customer success manager, consultant, pre-sales, account management, technical account management or equivalent
• Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
• Experience working in a development, testing or data management environment
• Must work within a team environment with sales, field services and delivery teams
• Knowledge of customer success tool such as Gainsight and efficient in creating PowerPoint presentations
• Must be able to travel at times
• Builds no-code automations; documents guardrails
• Designs and maintains simple no-code or low-code automations using approved AI and workflow tools to eliminate repetitive tasks and reduce cycle time.
• Documents AI-assisted workflows, including assumptions, review steps, and human-in-the-loop controls.
• Applies ethical judgment, bias awareness, and compliance checks when automating decisions or recommendations.

AI Fluency

Level 1: Basic AI User (Foundation) - Uses approved AI tools to support daily work, writes basic prompts, and reviews outputs for accuracy while following security, privacy, and Responsible AI guidelines.

OR

Level 2: Skilled Prompter (Advanced Foundation / Early Proficient) - Crafts effective, outcome-oriented prompts, iterates to improve quality and speed, and validates AI outputs against business context and expectations.

$90,800 - $120,000 a year

This position is eligible for our Annual Bonus Plan.

Additionally, this position is eligible for benefits including, but not limited to, medical, dental, vision, retirement benefits, life insurance, wellness programs, total time off, and other employee perks that may be offered by Perforce from time to time. The actual offer will depend on a number of factors including, but not limited to, a candidate’s education, skills, qualifications, depth of experience and other relevant business considerations. Perforce reserves the right to amend or modify employee perks and benefits at any time.

All employees are expected to demonstrate AI fluency appropriate to their role and level, including responsible use of AI tools, sound judgment, and adherence to company AI governance and security policy standards.

Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.