Senior Customer Success Manager – SaaS – New York

Network Talent; New York (NY); On-site; USD 86,000 - 105,000; Full time

Benefits offered by this job

Office setup stipend

Quarterly Europe trip

Job summary

Network Talent is seeking a Senior Customer Success Manager for a fast-growing SaaS platform based in New York. You will be the first market representative, collaborating closely with Sales and Product teams to ensure customer success and long-term retention.

You bring at least 5 years in Revenue Management (hotels) with experience engaging senior stakeholders, thriving in a dynamic startup. Background in Tech, Sales, Hospitality or Consultancy is a bonus.

Qualifications

• 5 years of Revenue Management experience within hotels.
• Experience engaging with senior stakeholders.
• Ability to work in a fast-growing start-up environment.
• Bonus: background in Tech, Sales, Hospitality or Consultancy.

Responsibilities

• Be the first representation in the market and partner with Sales and Product teams.
• Build solid business relationships and drive long-term customer retention.
• Oversee onboarding, customer satisfaction and retention.
• Lead change management pre- and post-sales; prepare, implement, and review changes as needed.

Skills

Revenue Management

Stakeholder management

Customer relationships

Startup environment

Job description

Senior Customer Success Manager – SaaS – New York

Our client is an industry leading all-in-one SaaS revenue management platform,
freeing up space for companies to focus on their sales and make better use of
resources. They are Series C and have raised $250m to date. Their suite of intuitive
management include Business Intelligence, Group Analysis and Continuous Pricing.
With exceptional growth since being founded in 2017 and plans to treble the
workforce over the next 6 months, they now count Best Western, Generator & Accor
among their list of clients.

Responsibilities:

• You’ll be the first representative in the market and work closely with the Sales and
  Product teams
• Building solid business relationships whilst developing long-term objectives
  assuring successful customer retention
• Onboarding, customer satisfaction and retention
• Change management – (pre and post-sales). Able to prepare, implement and
  review changes when required

The Successful Candidate:

• 5 years of Revenue Management experience within hotels
• Experience engaging with senior stakeholders
• Able to work in a fast-growing start-up environment
• Previous experience in Tech, Sales, Hospitality or Consultancy is a bonus

The Senior Customer Success Manager Package:

• $95,000 Basic
• £300-£350 per month office set up costs e.g. furniture
• Once per quarter trip to Europe for team social