Customer Success Manager

3Search; New York (NY); On-site; USD 90,000 - 100,000; Full time

Job summary

A growing LegalTech firm is seeking a Customer Success Manager to enhance customer experience and support product adoption. The ideal candidate will possess a university degree, exceptional communication skills, and the ability to manage multiple tasks effectively. Responsibilities include onboarding customers, establishing user adoption strategies, and collaborating with team members to ensure satisfaction. The offered salary ranges from $90k to $100k, complemented by quarterly bonuses.

Qualifications

• Must possess analytical skills and an aptitude for learning new software.
• Ability to communicate clearly and effectively is essential.

Responsibilities

• Develop and foster an excellent customer experience.
• Work closely with customers to establish deployment and user adoption strategies.
• Maintain in-depth knowledge of the product for customer requirements.
• Collaborate with team members and senior leadership.

Skills

Excellent customer facing and communication skills

Highly organised

Ability to multi-task

Articulate and confident

Interpersonal skills

Education

University degree with a GPA of 3.5 or higher

Job description

Salary:

$90k-$100k and a quarterly bonus on top

The company:

The business is a LegalTech firm who have recently received a very significant funding round and are growing quickly across North America. The business sells a software which uses next-generation AI to automate the generation, negotiation and analysis of contracts, and which is used by clients all round the globe.

The Role:

The role will include establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for; training and advising customers on product best practices; and minimising churn.

Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal candidate will engage productively and collaborate with customers, maximise value, and possess the ability to think creatively about strategies to nurture and expand our reach within the customer base.

Key Responsibilities

• Develop and foster an excellent customer experience across the client's comprehensive product suite
• Work closely with customers to establish proactive deployment, transition, and user adoption strategies
• Gain and maintain an in-depth knowledge of the product to meet individual customer business requirements
• Collaborate with other members in the team and with senior leadership

Requirements

• A University degree with a GPA of 3.5 or higher
• Excellent customer facing and communication skills
• Highly organised with ability to multi-task and prioritise effectively
• Articulate, charismatic and confident in a customer-facing role
• Excellent communication and interpersonal skills, both verbal and written

My client offers a base salary of circa $90k-$100k and a quarterly bonus on top - if this role sounds of interest, please do either apply here or send your resume directly across to [e-mail]