Senior Customer Success Manager - Remote AI-Driven Retention

saas.group; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

100% remote

Flexible time off

Autonomy and high-trust culture

AI tools"

Job summary

saas.group's Prerender brand seeks a Senior Customer Success Manager to own retention for an enterprise and mid-market book, using data to spot risk and drive value. You will translate complex rendering and indexing topics into business outcomes, and partner with Product, Support and Marketing to continuously improve.

You will build trusted relationships, operate with a proactive retention mindset, and lead conversations that keep customers engaged and successful with Prerender.

Qualifications

• 5+ years in Customer Success, Account Management or similar customer-facing role in B2B SaaS.
• Experience reducing churn and owning retention targets.
• Data-driven with usage data, health scores and CRM tools.
• Ability to translate technical results into business value for customers.
• Fluent in English, strong written and verbal communication.

Responsibilities

• Own retention for your book of accounts and track churn metrics.
• Use data and risk signals to spot churn risk early and apply playbooks.
• Explain impact in terms of indexing, traffic, and revenue.
• Conduct regular check-ins and business reviews with customers.
• Provide customer feedback and feature gaps to Product/Support/Marketing.
• Collaborate with Account Managers, Support and Engineering for a joined-up experience.

Skills

Retention focus

Data-driven

AI fluency

Business translation

Strong communication

Proactive planning

Trusted advisor

Tools

HubSpot

CRM tools

Job description

saas.group's Prerender brand seeks a Senior Customer Success Manager to own retention for an enterprise and mid-market book, using data to spot risk and drive value. You will translate complex rendering and indexing topics into business outcomes, and partner with Product, Support and Marketing to continuously improve.

You will build trusted relationships, operate with a proactive retention mindset, and lead conversations that keep customers engaged and successful with Prerender.