Senior Customer Success Manager (Recruitment Software)

Betterteam; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a rapidly growing HR tech company as a Senior Customer Success Manager in Chicago. Leverage your recruiting expertise to help small businesses improve their hiring outcomes using Betterteam's applicant tracking system. This role focuses on building relationships and ensuring clients derive maximum value from the platform, making a significant impact on their success.

Benefits

Comprehensive health, dental, and vision insurance

20 days paid vacation

10 personal/sick days annually

Competitive Compensation

Growth Opportunities

Qualifications

• 3+ years in recruitment or talent acquisition, preferably in an agency or client-facing role.
• Experience in writing job ads and optimizing pipelines is a plus.

Responsibilities

• Collaborate with clients to improve hiring goals and job posts.
• Educate clients on platform features to maximize results.
• Monitor recruiting metrics and provide actionable strategies.

Skills

Recruiting Expertise

Consultative Communicator

Analytical Mindset

Proactive & Driven

Passion for Impact

Job description

Tired of filling the same roles on repeat? Step out of recruiting and use your expertise to help hundreds of businesses hire better as Betterteam's Senior Customer Success Manager.

We're looking for an experienced recruiting professional to join our Chicago office as a Senior Customer Success Manager. In this role, you'll leverage your talent acquisition expertise to assist small-business customers in improving their hiring outcomes using Betterteam's applicant tracking system. If you're coming from an agency or recruiting firm and seeking a bigger, more impactful challenge—advising multiple companies on how to hire better rather than filling one role at a time—this is the opportunity for you.

About us:

Betterteam is a rapidly growing HR tech company that helps businesses hire the best talent quickly and easily. Founded in 2016, our platform has facilitated over 1,000,000 job postings and connected with more than 40 million candidates. Over 170,000 companies, including brands like Hilton and Kroger, have used Betterteam to streamline recruiting. Our platform is recognized as the most recommended ATS on Capterra and has received awards for functionality, support, and value—demonstrating our commitment to delivering results.

The Role:

As a Senior Customer Success Manager, you will act as a strategic partner and advocate for our existing clients—primarily small business owners and HR teams relying on our ATS. This is not a sales quota role; instead, your focus is on building relationships and ensuring clients derive maximum value from Betterteam. You will diagnose recruiting challenges and suggest solutions through proper platform use or process modifications, aiming to turn customers into enthusiastic advocates and contribute to their success and ours.

What You'll Do:

• Consult & Advise: Collaborate with small business clients to understand their hiring goals, review their job posts and workflows, and provide expert recommendations to improve candidate quality and volume.
• Drive Adoption: Educate clients on platform features and best practices to maximize their results, such as multi-posting jobs and organizing candidates effectively.
• Analyze & Optimize: Monitor recruiting metrics and use data insights to identify bottlenecks or opportunities, translating findings into actionable strategies.
• Build Relationships: Maintain regular contact through check-ins, training, and strategy sessions to foster trust and satisfaction.
• Collaborate & Advocate: Work with support and product teams to resolve issues and relay customer feedback for continuous improvement.
• Spot Growth Opportunities: Identify potential expansion areas for clients and coordinate with sales for upselling when appropriate, ensuring it aligns with client success.

Who You Are:

An accomplished recruiting professional skilled at building trust and delivering results. You may have experience as a recruiter, account manager, or talent acquisition specialist, understanding how to diagnose hiring challenges and prescribe solutions. You are eager to leverage your knowledge to impact multiple companies simultaneously, combining a consultative approach with proactive effort, comfortable engaging with small business owners and analyzing recruitment data.

Your Background & Skills:

• Recruiting Expertise: 3+ years in recruitment or talent acquisition, preferably in an agency or client-facing role. Experience in writing job ads, optimizing pipelines, and coaching hiring teams is a plus.
• Consultative Communicator: Excellent interpersonal skills, able to build rapport, actively listen, and influence stakeholders effectively.
• Analytical Mindset: Comfortable interpreting recruitment metrics and using ATS/CRM tools to report outcomes.
• Proactive & Driven: Self-motivated problem solver who thrives in fast-paced environments and is willing to wear multiple hats.
• Passion for Impact: Genuine care for helping small businesses succeed, with enthusiasm that inspires clients and teammates alike.

Why Join Betterteam:

• High-Impact Work: Your efforts will directly influence the success of hundreds of businesses and their hires, with tangible results to see daily.
• Competitive Compensation: Base salary plus performance bonuses based on client satisfaction and retention, with no aggressive sales quotas.
• Excellent Benefits: Comprehensive health, dental, and vision insurance.
• Generous Time Off: 20 days paid vacation, holidays, and 10 personal/sick days annually, supporting work-life balance.
• Modern Office: Work in a bright, contemporary space above the Chicago redline station.
• Growth Opportunities: As we expand, you'll have opportunities to advance your career and develop professionally, with our support.