Senior Customer Success Manager (Recruitment Software)

Betterteam; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a leading HR tech company as a Senior Customer Success Manager in Chicago. Leverage your recruiting expertise to help small businesses improve their hiring outcomes. Build relationships, analyze metrics, and drive platform adoption while enjoying competitive compensation and excellent benefits.

Benefits

Health, dental, and vision insurance

20 days paid vacation

Performance bonuses based on client satisfaction

Room for career advancement

Qualifications

• 3+ years in recruitment or talent acquisition, preferably in agency or client-facing roles.
• Strong interpersonal skills to build rapport and influence stakeholders.

Responsibilities

• Collaborate with clients to enhance candidate quality and quantity.
• Monitor recruiting metrics and suggest actionable improvements.
• Maintain regular contact and serve as a trusted advisor.

Skills

Recruiting Expertise

Consultative Communicator

Analytical Mindset

Proactive & Driven

Passion for Impact

Job description

Tired of filling the same roles on repeat? Step out of recruiting and use your expertise to help hundreds of businesses hire better as Betterteam's Senior Customer Success Manager.

We're looking for an experienced recruiting professional to join our Chicago office as a Senior Customer Success Manager. In this role, you'll leverage your talent acquisition expertise to assist small-business customers in improving their hiring outcomes through Betterteam's applicant tracking system. If you're coming from an agency or recruiting firm and seek a more impactful challenge—advising multiple companies rather than filling individual roles—this is your opportunity.

About us:

Betterteam is a rapidly growing HR tech company founded in 2016, helping over 170,000 companies worldwide streamline their recruiting processes. Our platform has facilitated over 1,000,000 job postings and connected clients with more than 40 million candidates. Recognized as the most recommended applicant tracking system on Capterra, we have received awards for functionality, support, and value.

The Role:

As a Senior Customer Success Manager, you will be a strategic partner and advocate for our clients—primarily small business owners and HR teams. Your focus will be on building relationships and ensuring clients derive maximum value from Betterteam, diagnosing issues in their recruiting processes, and recommending effective solutions. Your goal is to turn customers into enthusiastic advocates and contribute to their success and ours daily.

What You'll Do:

• Consult & Advise: Collaborate with clients to understand their hiring goals, review their job posts and workflows, and provide expert recommendations to enhance candidate quality and quantity.
• Drive Adoption: Educate clients on platform features and best practices to maximize their results.
• Analyze & Optimize: Monitor recruiting metrics, identify bottlenecks, and suggest actionable improvements.
• Build Relationships: Maintain regular contact, conduct training, and serve as a trusted advisor to foster client satisfaction and loyalty.
• Collaborate & Advocate: Work with Support and Product teams to resolve issues and relay customer feedback for continuous improvement.
• Spot Growth Opportunities: Identify potential for account expansion and coordinate with sales for upselling when appropriate.

Who You Are:

An accomplished recruiting professional with a proven track record in talent acquisition or staffing, capable of diagnosing hiring challenges and prescribing solutions. You possess a consultative approach, strong interpersonal skills, and are eager to impact multiple companies through your expertise.

Your Background & Skills:

• Recruiting Expertise: 3+ years in recruitment or talent acquisition, preferably in agency or client-facing roles.
• Consultative Communicator: Excellent interpersonal skills to build rapport, listen actively, and influence stakeholders.
• Analytical Mindset: Comfortable working with data, interpreting metrics, and using ATS/CRM tools.
• Proactive & Driven: Self-motivated, problem-solving, and adaptable in a fast-paced environment.
• Passion for Impact: Genuine enthusiasm for helping small businesses succeed.

Why Join Betterteam:

• High-Impact Work: Your efforts will influence the success of numerous businesses and careers.
• Competitive Compensation: Base salary plus performance bonuses based on client satisfaction.
• Excellent Benefits: Health, dental, and vision insurance.
• Generous Time Off: 20 days paid vacation, holidays, and sick days.
• Modern Office: Located above the Chicago redline station.
• Growth Opportunities: Room for career advancement and professional development.