Senior Customer Success Manager – OSINT & Technical Training

NexTech Solutions LLC; Gainesville (VA); Hybrid; USD 140,000 - 175,000; Full time

Benefits offered by this job

Competitive health, dental, vision

Retirement savings options

Paid time off

Job summary

NexTech Solutions LLC is seeking an Intel Research Analyst to serve as a Customer Success Manager (CSM) supporting users across CONUS locations. The CSM will guide OSINT workflows, deliver training, and relay user feedback to inform product improvements and the roadmap.

The role requires 10+ years of relevant experience, OSINT tools proficiency, and strong communication. It is a hybrid position based in Northern Virginia or Washington, DC, with up to 25% travel.

Qualifications

• 10+ years of relevant experience.
• 3+ years in customer-facing technical roles.
• Hands-on OSINT tools and analytical workflows.
• Ability to explain and guide users through multi-step workflows.
• Strong troubleshooting, communication, and stakeholder skills.
• Willing to travel up to 25%.
• Active Secret clearance; TS/SCI preferred.

Responsibilities

• Serve as traveling, customer-facing technical representative for deployed software.
• Support CONUS locations up to 25% travel.
• Guide technical and non-technical users through complex intelligence workflows.
• Deliver training sessions and user onboarding.
• Create training materials to support events.
• Troubleshoot issues and coordinate fixes with engineering.
• Document user challenges and relay actionable feedback.
• Assist with configurations and maintenance as required.

Skills

OSINT workflows

Troubleshooting

Communication

Stakeholder management

User guidance

Independent work

Training delivery

10+ years experience

Education

Bachelor's degree

Tools

OSINT tools

Job description

NexTech Solutions LLC is seeking an Intel Research Analyst to serve as a Customer Success Manager (CSM) supporting users across CONUS locations. The CSM will guide OSINT workflows, deliver training, and relay user feedback to inform product improvements and the roadmap.

The role requires 10+ years of relevant experience, OSINT tools proficiency, and strong communication. It is a hybrid position based in Northern Virginia or Washington, DC, with up to 25% travel.