Senior Customer Success Manager , Home & Lifestyle

Amazon; Seattle (WA); On-site; USD 80,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a Senior Customer Success Manager, where you'll lead transformational growth for major retail brands on a leading e-commerce platform. In this dynamic role, you'll create vendor strategies that enhance customer experiences and drive innovation. Collaborate with diverse stakeholders, analyze data for strategic insights, and manage multiple projects while maintaining high operational standards. This position offers a unique opportunity to make a meaningful impact in a fast-paced environment, ensuring exceptional vendor performance and customer satisfaction. If you're passionate about e-commerce and thrive in a collaborative setting, this role is perfect for you.

Qualifications

• 4+ years of vendor or client facing experience in Account Management or related fields.
• Data analysis experience with large datasets and interpreting results.

Responsibilities

• Develop and execute strategic business plans with vendors to drive growth.
• Analyze data trends to provide actionable recommendations for improvement.

Skills

Data analysis

Relationship management

Time management

Communication skills

Project management

Education

Bachelor's degree

Tools

Microsoft Excel

Tableau

Salesforce

Job description

Senior Customer Success Manager , Home & Lifestyle

Job ID: 2947970 | Amazon.com Services LLC

This role can be located in one of our approved corporate offices in Santa Monica, CA or Seattle, WA.

Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms.

Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive business growth for key vendors on Amazon's retail platform. This role combines strategic partnership management, data-driven decision making, and operational excellence to enhance the vendor experience. You'll develop and execute business plans that optimize selection, merchandising, and operational efficiency while delivering measurable results for both vendors and customers. In this role, you'll analyze data to provide strategic insights, develop joint business plans, while ensuring exceptional operational standards. You'll collaborate with cross-functional teams to identify growth opportunities, optimize vendor performance, and enhance the customer experience. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment.

Key job responsibilities

1. Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
2. Analyze data trends to identify opportunities and provide actionable recommendations
3. Lead promotional planning and execution while ensuring catalog optimization
4. Build collaborative relationships with internal teams and vendor partners
5. Manage multiple projects while maintaining high operational standards

A day in the life

1. Review performance metrics and present recommendations during vendor meetings
2. Collaborate with cross-functional teams to resolve operational challenges
3. Guide vendors on utilizing Amazon tools and systems effectively
4. Participate in strategic planning sessions with category managers
5. Support continuous improvement initiatives across the organization

About the team

Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.

BASIC QUALIFICATIONS

1. Bachelor's degree
2. 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
3. Data analysis experience including manipulating large datasets from complex systems and interpreting results
4. Proficient in Microsoft Excel
5. Experience in relationship management
6. Demonstrated ability to work effectively in fast-paced environments
7. Excellent professional written and verbal communication skills
8. Time management

PREFERRED QUALIFICATIONS

1. 5+ years of e-commerce or retail industry experience
2. Professional experience in Buying, Planning or Merchandising
3. Experience with business intelligence tools (Tableau, Salesforce)
4. Experience rapidly adapting to change and dealing with ambiguity
5. Background in process improvement methodologies
6. Advanced degree, certifications or equivalent experience
7. Experience working with diverse stakeholders and teams
8. Project management experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.