Senior Customer Success Manager, Enterprise

Dealpath; San Francisco (CA); Hybrid; USD 115,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA/FSA options

Flexible Time Off (FTO)

Wellness reimbursement program

Hybrid work policy with 3 in-office in

Job summary

Dealpath is seeking a Senior Customer Success Manager to manage a portfolio of enterprise accounts in a hybrid NYC/San Francisco setup. You will own renewals end-to-end, drive adoption programs, and partner with Sales and Product to deliver value to top investment clients like Blackstone, Nuveen, and MetLife.

AI fluency and strong communication are essential for success. In this role, you will mentor other CSMs, shape CS processes at scale, and lead strategic reviews that secure renewals and

Qualifications

• 4+ years of customer success, account management, and/or related experience.

Responsibilities

• Own enterprise and strategic accounts with a focus on renewal and expansion.
• Build the customer journey from implementation to adoption.
• Lead business reviews with executive stakeholders.
• Deliver trainings and provide strategic guidance for renewals.
• Identify and grow upsell opportunities with deep knowledge of customer investments.
• Field phone and email support and triage escalations as needed.
• Collaborate cross-functionally with Sales, Marketing, Product, and Leadership to relay customer feedback.

Skills

AI fluency

Communication skills

Empathy

Ambiguity management

Attention to detail

Excel/Sheets proficiency

Education

Bachelor's degree or equivalent experience

Tools

Excel

Google Sheets

Job description

Dealpath is looking for a self-motivated Senior Customer Success Manager to join our growing team in New York City or San Francisco. As a Senior CSM at Dealpath, you'll own a portfolio of enterprise and strategic accounts, typically 30 to 40, for firms like Blackstone, MetLife, and Nuveen. Your customers are investment professionals and executive stakeholders who rely on Dealpath to run how they deploy capital. You'll take on the most complex accounts, mentor other CSMs, and help shape how the team operates.

You're excited about this opportunity because you'll:

Own enterprise and strategic accounts: Manage a portfolio of roughly 10 to 30 accounts, including some of Dealpath's most complex customer relationships.

Build the customer journey: Partner with customers from implementation onward to define success criteria and translate business goals into a specific adoption plan, not a generic onboarding checklist.

Design post-implementation programs: Build adoption programs for enterprise and strategic accounts, including plans for onboarding new hires into an existing customer's workflow.

Lead the business review: Deliver web-based and in-person training sessions and strategic reviews that keep executive stakeholders bought in and build the case for renewal well before it's due.

Own renewals end to end: Build the renewal case well before the contract date, not at the finish line, and drive the process from value narrative through close.

Identify and grow upsell opportunities: Spot expansion potential grounded in a deep understanding of each customer's investment strategy and where Dealpath can do more for them.

Be the first line of support: Field phone and email-based support inquiries directly, with the judgment to know when something needs to be escalated versus resolved on the spot.

Work cross-functionally: Partner with Sales, Marketing, Product, and Leadership to relay customer feedback, develop case studies, and resolve product escalations.

Shape how the team works: Bring ideas for improving Customer Success process at scale and help other CSMs get better, not just your own book.

Bring fresh thinking to hard problems: Approach complex or ambiguous customer issues with creativity, and don't default to the way it's always been done.

Qualifications:

4+ years of customer success, account management, and/or commercial real estate experience

Demonstrated AI fluency, using AI tools regularly in your own workflow to work more efficiently

Strong written and verbal communication skills, including comfort presenting to senior executive audiences

Genuine empathy for customers and a strong interest in helping them succeed

Demonstrated ability to manage ambiguity and apply problem-solving skills to open-ended situations

High attention to detail and accuracy

Strong knowledge and proficiency in Excel / Google Sheets

Bachelor's degree or equivalent experience

Nice to Have:

Experience in CRE tech, proptech, or adjacent financial technology (alternative investment platforms, private capital software)

Background supporting a complex, configurable SaaS product requiring deep domain expertise

Familiarity with the CRE acquisition process

The Perks & Culture:

Medical, dental, and vision insurance.

Health Savings Account (HSA) & Flexible Spending Account (FSA) options.

Flexible Time Off (FTO) policy.

Monthly wellness reimbursement to support physical and mental well-being.

Hybrid Work Policy, 3 days in office (Tues/Wed/Thur).

The estimated pay range for New York City, New York candidates is $115,000-$130,000 + equity. Eligible for variable incentive compensation with a target incentive equal to 20% of OTE. OTE range: $150,000-$160,000

Your compensation will be based upon several factors including your experience, qualifications, education, location, and the skills assessed in Dealpath's interview process. Your actual compensation will be confirmed in writing at the time of offer.

Dealpath's compensation ranges are determined by current market data, so compensation data posted on our job posts may change as new market data becomes available.

Interviews may include AI-assisted note-taking tools in accordance with applicable privacy requirements.

About Dealpath

Dealpath is the world's largest and most trusted AI-powered operating system for real estate investing. To date, the platform has powered more than $10 trillion in transactions, partnering with hundreds of firms, including leading global institutions such as Blackstone, Nuveen, LaSalle, CBRE IM, MetLife, Newmark, New York Life, UBS, Manulife, DWS, and Principal. By bringing together the only private exchange for institutional real estate listings, investment data, and intelligent execution workflows into a single platform, Dealpath enables firms to capture more opportunities, make faster decisions, execute efficiently, and deliver superior returns. Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including: Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital. We value your voice! If you get excited about solving real business challenges and working closely with other smart folks in a winning culture - we'd love to meet you!

Interview Process Notice

Dealpath conducts interviews via video conference. To support our interviewers with accurate note-taking, we may use AI-assisted transcription tools during your interview sessions. By participating in the interview process, you acknowledge that interviews may be recorded or transcribed using these tools for note-taking purposes only. Transcripts are used solely for internal evaluation and are not shared outside of the hiring team.