Senior Customer Success Manager 6sense

HelpfulRemote; Northern (KY); Hybrid; USD 109,000 - 150,000; Full time

Job summary

HelpfulRemote is seeking an experienced Customer Success professional to manage enterprise relationships for our predictive analytics platform, driving adoption, renewals, and expansion remotely.

You’ll lead executive business reviews, partner with sales and services on onboarding, and voice the customer for product direction; travel about 25% is expected.

Qualifications

• 5+ years in Customer Success, Account Management, or Consulting in SaaS/high-tech.
• 3+ years managing enterprise accounts with renewals and growth targets.
• Bachelor’s degree required; willing to travel ~25%.

Responsibilities

• Manage relationships with enterprise customers of a predictive analytics platform.
• Lead executive business reviews and drive adoption, renewals, expansion.
• Coordinate with sales and services on onboarding and product direction.

Skills

Customer Success

Account Management

Consulting

SaaS

Analytical skills

Communication skills

Marketing tech stacks

Relationship management

Education

Bachelor's degree

Tools

CRM software

Job description

This role involves managing relationships with enterprise customers of a predictive analytics platform, driving adoption, renewals, and expansion. You’ll lead executive business reviews, build trusted relationships with senior stakeholders, and act as the voice of the customer internally to influence product direction while partnering with sales and services teams on onboarding.

The employer wants at least 5 years in Customer Success, Account Management, or Consulting within SaaS or high-tech, plus 3+ years managing enterprise accounts with a track record of hitting renewal and growth targets. Strong analytical and communication skills, familiarity with marketing tech stacks, and a bachelor’s degree are required, along with willingness to travel about 25%.

The position is remote and full-time, with a stated base salary range of $109,000 to $150,000 plus potential bonus, commission, or stock options depending on experience and location.

Applicant tracking systems sit between most online applications and the hiring manager. If your resume hasn't been looked at with that in mind lately, it's worth a second opinion.