Senior Customer Success Manager

6sense; United States; Remote; USD 109,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401K employer matching

Paid holidays

Self-care days

Stock options

Job summary

6sense is seeking a Sr. Customer Success Manager to drive adoption, align platform usage with strategic business outcomes, and ensure long-term customer value across enterprise accounts.

You will own high-impact relationships, lead renewal and growth strategies, and help operationalize Customer Success for scale across our enterprise segment. Expect travel and collaboration with cross-functional teams.

Qualifications

• 5+ years in Customer Success or related roles in SaaS.
• 3+ years managing enterprise accounts with renewals targets.
• Experience advising CxOs on ROI and business value.

Responsibilities

• Drive adoption and align platform usage with business outcomes.
• Own renewals and GRR, identify expansion opportunities with AEs.
• Scale CS operations across a growing enterprise portfolio.

Skills

Customer Success

Account Management

SaaS

Enterprise Accounts

Renewals & Upsell

Education

BA/BS degree

Tools

Gainsight

CRM

Job description

Our Mission: 6sense's mission is to multiply what matters: growth, retention, and efficiency. We envision a future where companies, teams and people reach their full potential. Our People: People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Win as One Team, Stay Curious, Do The Right Thing, Own the Outcome, and Create Belonging. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers. We want 6sense to be the best chapter of your career.

The Role

Imagine a solution that predicts—with 85% accuracy—who your customers are going to buy from, what they’ll buy, and when. As a Sr. Customer Success Manager, you’ll play a pivotal role in driving adoption, aligning platform usage with strategic business outcomes, and ensuring long-term customer value. You’ll own high-impact customer relationships, lead renewal and growth strategies, and help operationalize Customer Success for scale across our enterprise segment.

Responsibilities

• Driving adoption and strategic alignment : Partner with global enterprise customers to deeply understand their business goals and ensure 6sense is embedded in their workflows to deliver measurable ROI and business impact.
• Owning renewals and GRR metrics : Lead renewal strategy and execution, proactively identifying expansion opportunities and mitigating churn risk in collaboration with Account Executives.
• Operationalizing for scale : Apply scalable methodologies and tools to manage customer engagement efficiently across a growing portfolio.
• Building executive relationships : Establish trusted advisor status with senior stakeholders and decision-makers, aligning 6sense capabilities to their strategic priorities.
• Developing success plans and EBRs : Create and maintain mutual success plans and executive business reviews that clearly demonstrate value and progress toward customer goals.
• Driving product feedback and roadmap alignment : Act as the voice of the customer internally, influencing product development based on real-world use cases and feedback.
• Onboarding and enablement : Partner with Services to ensure smooth onboarding, training, and rollout of new features.
• Creating customer advocates : Cultivate champions who will share their success stories and serve as references for 6sense.
• Managing multiple priorities : Balance strategic initiatives and day-to-day execution while contributing to a fun, collaborative team culture.

Experience & Skills Required

5+ years in Customer Success, Account Management, or Consulting in SaaS or high-tech environments, with a focus on driving technical adoption and measuring strategic value. 3+ years managing enterprise accounts with a proven track record of exceeding renewal and growth targets. Experience aligning platform usage with business outcomes and advising senior stakeholders (including CxOs) on maximizing ROI. Strong understanding of B2B demand generation, marketing operations, and sales analytics. Proven success in negotiating renewals and identifying upsell opportunities. Experience operationalizing CS processes and leveraging internal resources to scale. Familiarity with marketing tech stack (e.g., Marketing Automation, CRM, BI tools). Strong analytical, communication, and project management skills. BA/BS degree required. Willingness to travel (~25%). Additional Skills Desired Experience using Gainsight or other Customer Success Platforms to monitor customer health and track customer goals. Experience selling into or partnering with GTM teams and a knowledge of their KPIs and success metrics.

Base Salary Range

Base Salary Range: $109,000.00 - $150,000.00. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board.

In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO).

Benefits

Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We'll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices. We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self-care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.

Equal Opportunity Employer

6sense is an Equal Employment Opportunity and affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].