Senior Customer Success Manager

Actif.ai, Inc.; Washington; On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Equity options

100% employer-covered health/vision/dental insurance

401(k) plan with employer matching

20 days of PTO

20 days PTO

Remote work + DC office option

Job summary

A leading artificial intelligence company is seeking a Senior Customer Success Manager to manage client engagements, lead implementations, and support software developments. This role involves building strong client relationships and providing exceptional support. Candidates must have a Bachelor’s degree and 3-5 years of relevant experience. The position is based in Washington, D.C. or remote options are available, offering a competitive compensation package including significant benefits.

Qualifications

• 3-5 years of management consulting, client services, or project management experience.
• Experience in enterprise B2B SaaS is a plus.
• Demonstrated ability to manage multiple projects.
• Experience with large data sets; SQL and/or JSON experience a plus.
• Self-starter with executive presence.

Responsibilities

• Act as a key point of contact for Actifai’s clients.
• Manage application support and updates.
• Lead user trainings and provide ongoing support.
• Build strong, long-lasting relationships with clients.
• Lead user trainings and provide ongoing user support.
• Build and maintain strong, long-lasting client relationships.
• Present to client executives about implementations and value generation.
• Work cross-functionally with Engineering, Data Science, ML, Product, Sales, and Marketing.

Skills

Exceptional communication

Organizational skills

Problem-solving skills

Understanding large data sets

Client relationship management

Self-starter

Problem solving

Education

Bachelor’s Degree in Business, Engineering, or Technology

Tools

SQL

JSON

Job description

Actifai is seeking a Senior Customer Success Manager to support its pilot and rollout clients.

The Company

Actifai is an artificial intelligence company; we help clients optimize their high-valued, high-leverage decisions. Typically, this includes customer acquisition, customer retention, and customer development (upsells/cross-sells).

Actifai is part of Foundry.ai, a technology fund/studio that creates AI software companies in partnership with large global enterprises. Foundry’s operating companies focus on practical applications of AI that drive immediate, measurable, and recurring improvements to financial performance. Foundry is backed by leading private equity and venture capital partners including The Pritzker Organization, Breyer Capital, and Madrone Capital Partners.

The Position

In this role, you will help manage client engagements including pilots and rollouts across our growing number of enterprise and SMB accounts. You will act as a key point of contact for clients, leading implementations, performing analyses, managing rollouts, identifying upsell/cross-sell opportunities, and more.

Responsibilities

• Act as a key point of contact for Actifai’s clients.
• Manage Level I and Level II application support and make requested updates to client software tools.
• Support software product development, including new features and enhancements.
• Coordinate internal and external resources to ensure that projects align to scope and schedule expectations.
• Lead user trainings and provide ongoing user support by answering questions and troubleshooting issues.
• Build and maintain strong, long-lasting relationships with Actifai’s clients.
• Present to client executives about software implementations, analyses, value generation, and more.
• Understand clients’ challenges and industry trends and consult on how Actifai can help them achieve their objectives.
• Work cross-functionally with other Actifai teams including Engineering, Data Science, Machine Learning, Product, Sales, and Marketing to support overall corporate strategy and company growth.

Qualifications

• Bachelor’s Degree in Business, Engineering, or Technology.
• 3‑5 years of management consulting, client services, or project management experience (or equivalent). Experience in enterprise B2B SaaS is a plus.
• Demonstrated ability to manage and execute multiple projects and initiatives.
• Exceptional communication, organizational, and delivery skills.
• Excellent problem‑solving skills.
• Comfort working with large data sets. SQL skills and/or JSON experience are a plus.
• A self‑starter mentality with a strong desire to win.
• Executive presence.

What you can expect from us

• As much responsibility as you can handle. We want you to grow personally and professionally as much as you can while at Actifai.
• Cross‑functional work. You will not only support Actifai’s clients, but will also learn the ins and outs of data science, product development, and software development in the world of AI.
• Quick career progression. We are growing fast and hiring rapidly.
• A supportive and collaborative work environment that values your professional development.
• A place where your voice will be heard and where you can contribute beyond just your role.
• An opportunity to work with smart and motivated colleagues and build businesses that can fundamentally reshape markets.
• Exposure to cutting‑edge technology, and the ability to drive real impact at the organization.

This position’s location is Washington, DC (preferred), New York City, or Remote (open to discussion).

Actifai offers an extremely competitive compensation package, including equity, 100% employer‑covered health/vision/dental insurance for individuals and families (with an optional FSA/HSA), and a 401(k) plan with employer matching. Employees receive 20 days of PTO (not including holidays) and can work both remotely and from our office in downtown Washington, D.C. Successful candidates will join a small but growing team of ambitious, supportive co‑workers with ample opportunities to take on responsibilities and develop skills beyond their assigned role.

For additional information on benefits and what it’s like to work at Actifai, please visit actif.ai/careers.

Finally, we highlight that excellence has no single mold, particularly in a field as rapidly evolving as AI. We’re looking for excellent candidates of all backgrounds with strong business intuition and coding skills, and welcome applicants regardless of ethnic/national origin, gender, race, religious beliefs, disability, sexual orientation or age.

Will you, now or in the future, require sponsorship for employment in the U.S.?*

Are you based in the Washington, D.C. area, or would you be willing to relocate to the Washington, D.C. area?*

Please let us know if you have any accommodations you would like us to make in the interview process (e.g., adaptations to account for disability, neurodivergence or time constraints).

Finally, the Senior Customer Success Manager role is very broad and resumes don’t always tell us what careers people want. Please let us know what tasks you really want to work on, and if there are any you want avoid.

What is your earliest available start date?*