Product Operations

Actively AI; New York (NY); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive Early-Stage Equity

Health, Dental, Vision Coverage

Unlimited PTO + Recharge Days

Catered Lunch on Tuesday & Friday

Fully Stocked Kitchen

Cutting-Edge Tech & Tools

Annual Off-sites & Monthly Events

Commuter Benefits

Cozy Office in NYC

Job summary

A technology firm in New York is seeking a Product Operations Associate to ensure optimal delivery of their AI-powered platform. This hands-on role involves executing product configurations, engaging with customers, and collaborating closely with product managers to drive success for clients. Ideal candidates will have a technical background and experience with products in an early-stage startup. This position offers competitive salary, equity, and a dynamic work environment.

Qualifications

• 1–3 years of experience in a technical role like solutions engineering, data analysis, or technical support.
• Excited about AI/ML products and B2B SaaS operations.
• Self-motivated and able to manage multiple priorities.

Responsibilities

• Execute product configuration changes based on specifications.
• Monitor and optimize product configurations.
• Engage with customers to gather insights and inform configurations.

Skills

Technical proficiency with APIs

Analytical skills in Python

Experience in SQL

Configuration management tools

Strong communication skills

Detail-oriented

Education

Background in Computer Science

Tools

Retool

PostHog

Job description

About Actively AI

Our thesis is that businesses of the future will be powered by agentic human-in-loop-machines that make every business function 10x more efficient.

Actively AI is building that superintelligent machine for Enterprise GTM organizations, focused on increasing productivity per rep. We power the day‑to‑day for outbound teams at dozens of companies like Samsara, Ramp, Verkada, and Ironclad.

Why does this matter? Because revenue is the ultimate fuel for businesses. The hundreds of millions of dollars we generate for our customers enables them to employ more people, innovate faster, and deliver more value to their customers.

In addition to top‑notch customers that love our product, our team is incredibly high caliber – the co‑founders are former Stanford AI researchers and the engineering team comes from Harvard, CMU, Berkeley, Brex, Scale AI, and Google. We’re also backed by top investors, including Bain Capital Ventures, First Round Capital (seed investors in Uber, Square, Roblox, Clearbit), Lachy Groom, and Stanford AI faculty.

We have a very ambitious product and scaling roadmap, there’s strong market interest in what we are doing, and it’s time to put the foot on the gas. If you get excited by the thought of working really hard on these kinds of problems with a high caliber team, then Actively AI is the right place for you.

About Actively

Actively is building superintelligence for GTM teams.

Our customers include some of the fastest-growing companies out there — Ramp, Verkada, Justworks, Ironclad, etc. — for whom we’ve driven hundreds of millions of dollars in added revenue in the past year.

We’ve raised over $22.5M in funding, including a recent Series A led by Bain Capital Ventures.

About The Role

As a Product Operations Associate, you’ll be the operational backbone ensuring our AI-powered platform delivers maximum value to customers. You’ll execute critical product configurations, optimizations, and customizations across our growing customer base, directly impacting how fast-growing companies like Ramp, Verkada, and Justworks achieve revenue success.

This is a high-impact, hands‑on role perfect for someone with a technical background who wants to work closely with customers and be at the forefront of AI-driven GTM transformation. You’ll collaborate hand-in-hand with our Agent Product Managers and Forward Deployed Engineers (FDEs) while building expertise that positions you for growth within Actively.

What you’ll do

• Execute product configuration changes, parameter adjustments, and feature toggles across our customer base based on specifications and customer requests
• Proactively monitor and optimize product configurations to ensure each customer gets the best experience for their unique use cases
• Engage with customers to gather insights and requirements, inform product configuration decisions, and implement those configurations in our system
• Collaborate with team to streamline configuration processes and identify areas for automation
• Document configuration changes, create playbooks, and maintain detailed records of customer-specific setups
• Troubleshoot configuration‑related issues quickly and elevate complex problems to APMs and FDEs
• Maintain internal tools and dashboards to track configuration status across customers
• Conduct quality assurance testing on configuration changes before deployment

Who you are

• 1–3 years of experience in a technical role (solutions engineering, data analysis, product operations, or technical support)
• Technical proficiency with APIs, databases, and configuration management tools
• Strong analytical skills with experience in Python, SQL and tools like Retool and PostHog
• Excited about AI/ML products and B2B SaaS operations
• Self‑motivated and able to manage multiple priorities in a fast‑paced startup environment
• Detail‑oriented with excellent organizational and documentation skills
• Strong communication skills and collaborative mindset

Nice to have

• Background in Computer Science, Engineering or related technical field
• Experience at an early‑stage startup
• Experience with B2B SaaS products or customer‑facing technical roles
• Familiarity with GTM tools (Salesforce, Outreach, etc.) or product analytics platforms

This role is not a fit if…

• You aren't excited to be in‑office 5 days/week. You'll have all the flexibility you need, but our default is in‑person collaboration.
• You want to operate within mature processes — we're still building and iterating fast.
• You prefer clear‑cut roles and responsibilities over high ownership and cross‑functional work.

Benefits

• 🚀 Competitive Early‑Stage Equity
• ⚕ Health, Dental, Vision Coverage
• 💡 Unlimited PTO + Recharge Days
• 🍽️ Catered Lunch on Tuesday & Friday w/ Dinners Everyday!
• 🍿 Fully Stock Kitchen
• 💻 Cutting‑Edge Tech & Tools
• 🌴 Annual Off‑sites & Monthly Events
• 🚆 Commuter Benefits
• 🏢 Cozy Office in NYC

The base salary range for this full‑time position based in New York is: $110,000 – $140,000. This position is eligible for incentive stock options, subject to the terms of Actively AI's applicable plans.

Actively AI provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Actively AI factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience. Additionally, Actively AI leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Actively.ai reserves the right to modify this information at any time, subject to applicable law.

Actively AI is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Actively AI is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.