Senior Customer Success Manager

Grazitti Interactive; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a passionate Customer Success Manager to drive customer engagement and satisfaction. In this pivotal role, you will advocate for customers, ensuring they maximize value from their partnerships. You will leverage your extensive experience in customer-facing roles to lead initiatives that enhance customer experiences and facilitate upselling opportunities. If you thrive in a fast-paced environment and are motivated by delivering exceptional service, this position offers a chance to make a significant impact in a rapidly growing organization.

Qualifications

• 7+ years in a customer-facing role, ideally in Sales or Customer Success.
• Exceptional communication and team leadership skills.

Responsibilities

• Act as the key advocate for customers, focusing on transformation and engagement.
• Manage account renewals and upselling while ensuring customer satisfaction.

Skills

Customer Success Management

Sales Experience

Technical Background

Communication Skills

Team Leadership

Attention to Detail

Job description

Role & Responsibilities

This is a key role in driving Customer Success, optimization, and upsell of new business opportunities by qualifying and nurturing customers in our rapidly growing business.

Key Experience

Developing Agentic AI solutions and Virtual Agents, especially for Customer Support.

Attributes and Skills Required

• Candidate should have 7+ years of experience in a customer-facing role (Sales or Customer Success with a Technical background is ideal).
• Highly motivated self-starter with a competitive personality and strong attention to detail.
• Team player with a desire and ability to work in a fast-paced, goal-oriented high-growth sales environment.
• Lead other IT team members towards better service delivery.
• Exceptional communication skills, both oral and written, with excellent listening skills.

Responsibilities

• Act as the key advocate for our Customers on behalf of Grazitti, focusing on Transformation, Engagement, and Experience.
• Maintain oversight of accounts and work with customers to maximize value realization through productive partnerships.
• Consistently meet and exceed daily and weekly call goals to maintain touchpoints with existing customers.
• Understand customer pain points and facilitate escalations by coordinating with Product Management, Support groups, and cross-functional teams.
• Manage account renewals, upselling, and reporting.
• Ensure impeccable customer satisfaction and coordinate between customers and delivery teams for all deliverables.