Senior Customer Success Manager

The Renaissance Network, Inc.; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative EdTech company is seeking a Senior Customer Success Manager to enhance student engagement across the United States. In this dynamic role, you will leverage your expertise to build lasting relationships with partners and ensure successful implementation of the Find Your Grind platform. Your strategic vision and commitment to customer success will be crucial in driving growth and retention within a portfolio of Small-to-Medium Accounts. Join a vibrant start-up environment that values creativity and resilience, and play a key role in transforming how students discover their career paths. This opportunity promises a fulfilling career where your contributions can make a significant impact on education.

Qualifications

• Proven track record in customer success and relationship building.
• Experience in EdTech or FinTech industries is preferred.

Responsibilities

• Develop and execute implementation plans for assigned accounts.
• Conduct regular check-ins to address and resolve educator concerns.
• Identify trends in data to highlight student performance and needs.

Skills

Customer Relationship Management

Data Analysis

Customer Support

Strategic Planning

Communication Skills

Tools

CRM Software

Customer Service Platforms

Job description

Are you a senior customer success professional ready to join an EdTech innovator that is impacting student lives across the United States at an incredible rate?

The Find Your Grind platform helps middle school and high school students figure out who they are and where they want to go by flipping the script on traditional career planning and focusing on a lifestyle-first approach.

As a rapidly growing start-up, Find Your Grind is looking for a Senior Customer Success Manager in the Eastern U.S. who is a creative visionary and an excellent strategist. In this role you’ll have to rely on your knowledge and understanding of the product, customer base, and industry best practices to build long-term relationships and evangelism with Find Your Grind partners.

You’ll be taking over a portfolio of Small-to-Medium Accounts. That means there’s enough of a process for you to have some momentum from day 1, but also the expectation that in this dedicated position, you’ll be learning while always striving to implement best practices.

Major Responsibilities

• Implementation Planning: Develop and execute implementation plans for assigned accounts, ensuring tasks are completed effectively and on time.
• Onboarding Accounts: Schedule and deliver personalized sessions for teacher end users.
• Customer Support: Conduct regular check-ins to address and resolve educator concerns, capturing valuable feedback on the Find Your Grind products.
• Data Analysis: Identify trends in data to highlight student performance and needs, using this information as a coaching tool to promote equitable and engaging classroom practices.
• Champion Cultivation: Identify and nurture “champions” and “partners” within districts to strengthen program implementation.
• Retention & Renewal: Identify and intervene with “at-risk” accounts, secure renewals by building strong relationships with key decision-makers, and collaborate with sales to grow partner reach.
• Support & Expansion: Assist with new and prospective implementations, ensuring proper account setup and identifying opportunities for expansion to relay to the sales team.

Preferred Qualifications

• Proven track record in customer success developing and growing customer relationships and sales.
• Demonstrated experience in the EdTech or FinTech industries.
• Comfortable or proficient with CRM and Customer Service Platforms.
• Experience and ability to work in a fast-paced, start-up environment.
• Demonstrated resilience and high energy.
• Live in the Eastern U.S. with the ability to successfully work remotely.

Find Your Grind is creating new technology backed in learning science to revolutionize how users discover new skills, mentors, and opportunities – so they can find where they fit in the new world of work. Their curriculum is designed for middle school and high school and is delivered through an AI-powered approach to learning, self-discovery, and career exploration – helping students become future-ready in a rapidly evolving world.