Enterprise Customer Success Manager

SiteAware Inc.; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology startup in Austin is seeking a Customer Success Manager to manage post-sales activities for enterprise clients. You will develop joint success plans, track customer engagement, and work closely with product teams. The ideal candidate has 3+ years of experience in customer success or account management, strong presentation skills, and familiarity with SaaS KPIs. This role involves building relationships and taking ownership to drive client success and retention.

Qualifications

• At least 3+ years of customer success or account management experience.
• Must be self-motivated, driven, and always focused on company goals.
• You are curious with a strong desire to learn about Siteaware's offerings.

Responsibilities

• Manage all post-sales activities for enterprise customers.
• Develop joint success plans to drive adoption and usage of the product.
• Track accounts to identify churn risk and eliminate it.

Skills

Customer relationship building

Objection handling

Strong presentation skills

SaaS KPIs familiarity

Self-motivated

Job description

• Seen as a key advisor to your book of business to help clients achieve their objectives
• Manage all post sales activities for Siteaware’s top enterprise customers through relationship building, best practice sharing, and planning & execution of strategies to increase engagement
• Develop joint success plans with customers to ensure there is a plan is in place to drive adoption and high value use cases within the organization through change management
• Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
• Increase customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes
• Track accounts to identify churn risk and work actively to eliminate that risk
• Work closely with Product and Engineering on identification and tracking of product improvement requests and bugs
• Work across all levels of the organization to develop best practices and connect prospects and clients with Product Managers and Marketing to further client success and Siteaware’s evolution as a category creator

Who you are:

You’re passionate about building client relationships, motivated and get things done. You want to work in a startup environment because you like the idea of taking ownership of what you work on and making a big impact.

• at least 3+ years of customer success or account management experience
• Familiar with SaaS KPIs
• Expert in objection handling and comfortable working in a fast-paced environment
• Must be self-motivated, driven, and always focused on “doing the right thing” for the company
• You have strong presentation skills and be capable of designing and executing a joint success plan with clients
• You are curious with a desire to learn and become an expert on Siteaware’s offering to the construction industry