Senior Customer Success Manager

Emburse; Toronto (OH); Hybrid; USD 65,000 - 93,000; Full time

Job summary

Emburse is hiring a Senior Customer Success Manager to own post-sales success for a portfolio of customers. You will drive adoption, demonstrate value, and identify opportunities to expand services to help customers achieve their goals.

The role is hybrid, requiring 3 days per week in our Toronto location. Sponsorship is not available now or in the future.

Qualifications

• Post-sales management for a portfolio of customers.
• Proven ability to drive adoption and success by providing usage recommendations and conducting business reviews.

Responsibilities

• Own post-sales success for a portfolio of customers.
• Demonstrate value of the solution and identify opportunities to expand services.
• Deliver business reviews and provide usage/adoption recommendations to customers.

Job description

Who We Are: At Emburse, you'll not just imagine the future - you'll build it. As a leader in expense intelligence, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.

Senior Customer Success Managers are responsible for the post-sales success of a portfolio of customers. As a Sr. CSM, the employee is responsible for making the value of the solution visible to the customers while looking for additional opportunities for the customer to expand their services and products to achieve their goals. The Sr. CSM is also responsible for driving customer adoption and success by providing usage/adoption recommendations, performing Business Reviews and delivering an industry leading customer experience.

Please note this is a hybrid role requiring 3 days/week in our Toronto, Canada location AND we are unable to offer sponsorship now or in the future