Customer Success Manager

Crusoe Energy Systems LLC; San Francisco (CA); On-site; USD 150,000 - 170,000; Full time

Benefits offered by this job

Industry competitive pay

Restricted Stock Units

Health insurance options

Paid Parental Leave

401(k) matching

Generous paid time off

Cell phone reimbursement

Tuition reimbursement

Company paid commuter benefit

Job summary

A progressive technology company in San Francisco is looking for a Customer Success Manager. This individual will be responsible for managing customer relationships, providing technical guidance on cloud-based solutions, and ensuring customer satisfaction. The ideal candidate will possess a strong background in customer engagement, technical account management, and have a Bachelor's degree in Business or Engineering. The role offers an industry-competitive salary ranging from $150,000 to $170,000 with stock options and extensive benefits. A commitment to diversity and inclusion is essential.

Qualifications

• Proven experience in customer success or technical account management in a technology-driven environment.
• Understanding of AI and ML technologies, with the ability to simplify complex concepts.

Responsibilities

• Develop and maintain strong customer relationships, understanding their business needs.
• Provide technical guidance in implementing and optimizing cloud-based AI and ML solutions.
• Conduct regular reviews and report on customer progress for achieving KPIs.
• Deliver training sessions and workshops on the use of products.
• Address and resolve customer concerns to ensure satisfaction.

Skills

Customer Relationship Management

Technical Guidance

Performance Monitoring

Interpersonal Skills

Relationship Building

Adaptability

Education

Bachelor’s degree in Business, Engineering, or a related field

Tools

Kubernetes

Job description

Crusoe's mission is to accelerate the abundance of energy and intelligence. We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability.

Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.

About the Role

We are seeking a highly motivated and skilled Customer Success Manager with a strong background in customer engagement and a deep technical understanding of cloud computing, AI, and ML. This role is pivotal in ensuring that our clients maximize the value of our solutions, guiding them through the technical complexities and empowering them with the tools and knowledge to achieve their business and sustainability goals. This is a full-time position.

What You'll Be Working On

• Customer Relationship Management: Develop and maintain strong customer relationships, understanding their business needs and technical requirements.
• Technical Guidance and Support: Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions including Kubernetes solutions.
• Performance Monitoring and Reporting: Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment.
• Industry and Technical Awareness: Stay up-to-date with industry trends, technical advancements, and regulatory changes to provide strategic advice to clients.
• Customer Training: Deliver training sessions and workshops to customers on the use and benefits of our products and services.
• Issue Resolution: Address and resolve customer concerns, ensuring high levels of customer satisfaction and retention.

What You'll Bring to the Team

• Educational Background: Bachelor’s degree in Business, Engineering, or a related field.
• Professional Experience: Proven experience in customer success, technical account management, or a similar role in a technology-driven environment.
• Technical Proficiency: Understanding of computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms.
• Interpersonal Skills: strong interpersonal, communication, and presentation skills.
• Relationship Building: Demonstrated ability to build relationships at all levels within an organization.
• Adaptability: Comfortable working in a fast-paced environment with ambiguous and/or iterative fact-sets.

Benefits

• Industry competitive pay
• Restricted Stock Units in a fast growing, well-funded technology company
• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
• Employer contributions to HSA accounts
• Paid Parental Leave
• Paid life insurance, short-term and long-term disability
• Teladoc
• 401(k) with a 100% match up to 4% of salary
• Generous paid time off and holiday schedule
• Cell phone reimbursement
• Tuition reimbursement
• Subscription to the Calm app
• MetLife Legal
• Company paid commuter benefit; $300/month

Compensation Range

Compensation will be paid in the range of up to $150,000 - $170,000 OTE. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.