Senior Customer Success Manager

Dayforce US, Inc.; Minnesota; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Success Manager to champion enterprise customers and drive value through their innovative products and services. This role emphasizes building strong relationships, leading customer success plans, and collaborating with sales and service teams to enhance customer satisfaction and retention. The company values diversity and personal growth, offering a supportive environment where employees can thrive both professionally and personally. If you are passionate about customer success and eager to make a significant impact, this opportunity is perfect for you.

Benefits

Comprehensive wellness initiatives

Excellent time away from work programs

Volunteer days

Competitive pay and benefits

Qualifications

• 5-7 years of experience in customer success or related fields.
• Strong communication skills and ability to build relationships.
• Proficient in Salesforce and MS Office.

Responsibilities

• Lead customer success plans and maintain strong customer relationships.
• Identify revenue opportunities and manage contract negotiations.
• Conduct regular meetings and ensure high customer satisfaction.

Skills

Customer Success Management

Communication Skills

Relationship Building

Salesforce CRM

MS Office

SaaS Knowledge

Negotiation Skills

Time Management

Education

Bachelor's Degree

Tools

Salesforce

MS Office

Job description

Posted Wednesday, March 26, 2025 at 1:00 PM | Expires Thursday, May 1, 2025 at 1:59 PM

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Metro Manila.

About the opportunity

Dayforce is currently seeking a dynamic Customer Success Manager. You will assume a key role as a champion for our enterprise customers. As a trusted advocate, you will think strategically and drive quantifiable value to our customers via our products and services.

What you'll get to do

• Lead partnering with customer on development of joint customer success plans, value plans and other essential customer assets. Review and maintain such joint assets on a regular basis, contribute to ongoing improvement and evolution of such assets, maintain regular monthly and quarterly cadence and facilitate executive success reviews.
• Conduct regular customer meetings with accounts within designated portfolio in accordance with governance framework and leading industry trends.
• Orchestrate partnership with the sales teams, services teams and partners to ensure success of Dayforce opportunities within the customer base. Proactively identify revenue opportunities and leads and pass them on to sales for execution.
• Lead preparation and presentation of business proposals, analyze commercial data and make commercially sustainable, profitable recommendations.
• Generate revenue as and when required, from existing customer base, by for example:
  • Recommending/promoting value added services, participating in sales performance incentive programs.
• Develop account and territory plans for designated customers, maximizing growth potential, customer maturity progression, improving retention and on-time renewals, and securing advocates and referenceable customers.
• Maintain a high level of customer retention rate based on strong customer satisfaction, ensuring customers are referenceable for new sales prospects.
• Work closely with customers at all levels of management to build trust and confidence in Dayforce’s suite of products and services.
• Contract management and negotiation.
• Anticipate customers' future requirements and provide broader industry/vertical/geo insights based on external and internal information.
• Maintain customer details in Salesforce and help evolve our CRM setup to meet ongoing changing needs of the business.
• Be the customer’s first line of escalation for commercial, business and relationship issues, working and coordinating with key delivery groups to meet the customer’s needs.
• Orchestrate internal functional and delivery groups to deliver required customer outcomes and results, coordinating the quality and timeliness of all customer communications.
• Identify solutions for greater and faster time to value through the understanding of customer requirements, external context, and researching the options available in our product and service offerings.
• Manage regional User Groups, attendance at customer days, case studies and testimonials.

Skills and experience we value

• Preferably bachelor's degree plus 5 to 7 years related experience, or equivalent combination of education and related experience.
• Foundational knowledge of customer success in SaaS industry, HR tech or Payroll industry.
• Understanding of customer service processes and expectations.
• Ability to build relationships with a number of stakeholders across the business internally and externally.
• Executive presence, confidence and credibility.
• Excellent communication skills, written and verbal.
• Proficiency in using MS Office, Salesforce CRM or similar tool.
• Familiarity with HCM software features and current competitive landscape.
• Manage multiple, concurrent ongoing engagements and prioritize competing priorities.
• Deliver high quality service in a fast-paced environment.

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares, we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.