Senior Customer Success Manager

80Twenty; Los Angeles (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Unlimited vacation policy

Health, dental and vision insurance coverage

Competitive compensation structure

Job summary

A leading digital marketing firm is seeking a Senior Customer Success Manager to manage client relationships and ensure success in creator marketing. You will provide strategic guidance and work closely with internal teams to optimize client programs. The ideal candidate has at least 4 years of experience in account management or customer success within the digital marketing space. This full-time role offers a salary of $80,000 to $100,000 plus potential bonuses and benefits such as unlimited vacation and health insurance.

Qualifications

• 4+ years of experience in account management or customer success.
• Strong understanding of the digital marketing landscape, especially in social media/influencer marketing.
• Excellent communication and relationship-building skills.

Responsibilities

• Serve as main point of contact and advisor to clients.
• Analyze campaign performance data and provide recommendations.
• Maintain and grow client relationships to drive retention.

Skills

Account management

Digital marketing

Communication

Analytical mindset

Job description

Overview

Our client is a technology-driven platform that connects brands with creators to produce high-performing visual content for digital channels. Known for powering influencer campaigns and user-generated content at scale, the company helps marketers drive engagement, authenticity, and performance across social, e-commerce, and paid media.

They are seeking a Senior Customer Success Manager (CSM) to strengthen client relationships and ensure success in their creator marketing and content strategies. This role is ideal for someone with a strong background in digital marketing, influencer partnerships, and branded content, who can provide strategic guidance and manage client objectives effectively.

Base pay range

$80,000.00/yr - $100,000.00/yr

Additional compensation types

Commission

Our client is a technology-driven platform that connects brands with creators to produce high-performing visual content for digital channels. Known for powering influencer campaigns and user-generated content at scale, the company helps marketers drive engagement, authenticity, and performance across social, e-commerce, and paid media.

Responsibilities

• Serve as main point of contact and trusted advisor to clients, helping them navigate the evolving creator marketing landscape.
• Ensure that campaign objectives, content strategies, and creator partnerships align with client KPI’s and overall marketing goals.
• Lead Monthly & Quarterly Business Reviews and strategic discussions to assess performance, provide insights, and guide long-term planning.
• Maintain and grow client relationships by driving retention, renewals, and expansion opportunities.
• Analyze campaign performance data and provide recommendations to enhance engagement, content effectiveness, and ROI.
• Identify opportunities to optimize and scale client programs through tailored solutions and best practices.
• Work closely with internal teams (Sales, Product, Marketing, and Operations) to ensure seamless execution and alignment on client needs.
• Partner with creators to ensure content meets brand expectations and delivers measurable impact.
• Provide structured feedback to the Product and Engineering teams to help shape platform enhancements based on client requirements.

Requirements

• 4+ years of experience in account management or customer success, working directly with marketing agencies or brands.
• Strong understanding of the digital marketing landscape & direct experience within the social media/influencer marketing space.
• Experience managing both the strategic and revenue aspects of client relationships, ensuring alignment with business objectives.
• Excellent communication and relationship-building skills, with the ability to manage expectations and navigate complex conversations.
• Analytical mindset, with the ability to interpret data and provide actionable insights.
• Ability to work in a fast-paced, high-growth environment that requires adaptability and proactive problem-solving.

Compensation & Benefits

• $80,000 - $100,000 base salary plus $20k potential bonus
• Attractive health, dental and vision insurance coverage
• Competitive compensation structure
• Unlimited vacation policy

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Marketing

Industries

• Technology, Information and Media