Senior Client Solutions Manager

Ultimate Asset; United States; Remote; USD 110,000 - 120,000; Full time

Benefits offered by this job

Remote-first

Healthcare coverage (US)

PTO 25 days + holidays

Wellness days

Learning budget

Job summary

Ultimate Asset is seeking a Senior Client Solutions Manager (Client Success) to lead two enterprise influencer programs from discovery to renewal. Remote role based in the USA, aligned to EST hours, you’ll partner with senior brand stakeholders and guide cross-functional teams.

You’ll own growth via renewals and upsells, drive Net Revenue Retention around target, and leverage AI tools to optimize campaigns.

Qualifications

• 4–6+ years in influencer/creator marketing.
• Experience managing multimillion-dollar enterprise accounts.
• Own renewals, upsells and cross-sells with data-backed results.
• Strong campaign management knowledge using leading tools.
• Fluent in TikTok, Instagram, and Meta ecosystems.
• Comfortable in a fast-paced remote-first environment.

Responsibilities

• Be the main contact for up to two enterprise clients.
• Own all client communications and strategy end-to-end.
• Build trusted relationships with senior brand stakeholders.
• Represent the client internally to align cross-functional teams.
• Lead renewals, upsells and monitor growth opportunities.
• Oversee campaigns across seeding, paid and integrated formats.
• Turn data and feedback into strategic recommendations.
• Report on KPIs and executive performance reviews.

Skills

Enterprise account management

Client relationship building

NRR/renewals

Campaign management

AI tools adoption

Platform fluency

Tools

CreatorIQ

GRIN

Modash

Sprinklr

Job description

Senior Client Solutions Manager (Client Success) | Influencer Marketing

This role needs experience at an influencer marketing agency, an influencer platform with a managed service arm, or a brand’s in-house influencer team, managing enterprise accounts.

Remote role based in the USA, working EST hours

Base up to $110,000 to $120,000 base + annual bonus (maybe some flex for the right candidate_

I’m partnering with a fast-growing, AI-powered influencer marketing business that’s changing how enterprise brands run creator marketing, bringing together data, creativity, technology and performance.

It pairs a proprietary creator discovery and campaign platform with a managed service team. Together they deliver creator programmes at scale for global enterprise brands across beauty, fashion, sport, entertainment and consumer tech.

The team of <100 people across London, Los Angeles and New York, with new verticals opening up through 2027.

The Opportunity

• They’re looking for a Senior Client Solutions Manager to join their Client Solutions team.
• You’ll own up to two enterprise accounts, each worth millions. You’ll be the person the client calls, not the messenger between them and the delivery team.
• The role sits where client partnership, strategy and commercial growth meet, and it’s measured on Net Revenue Retention.
• You’ll report to the Head of Client Solutions and own your client communication strategy end to end.

Key Responsibilities

• Be the main point of contact for up to two enterprise clients
• Own all client communication, whether things are on track or off track
• Build trusted, long-term relationships with senior brand stakeholders
• Represent the client internally, keeping cross-functional teams aligned to their changing priorities

Growth & Retention

• Own Net Revenue Retention for your accounts, with a target of around 110%
• Personally lead renewals, upsells and cross-selling
• Spot expansion opportunities across new markets, formats and creative solutions
• Map growth plans early and make sure leadership trusts your forecast

Strategic Communication & Reporting

• Turn data, performance results and feedback into clear strategic recommendations
• Report against KPIs such as engagement, EMV, sales lift and affiliate impact
• Deliver polished updates, presentations and performance reviews for executive audiences

Campaign Execution Oversight

• Own scope, timelines, budgets and quality of delivery across seeding, paid and integrated campaigns
• Catch drift in performance, scope, relationship or margin early, and fix it
• Keep the Campaign Managers aligned to what the client needs
• You won’t be running campaigns yourself, because Campaign Managers do that, but you’ll need a decent campaign management background

Process & AI

• Use AI in your daily work, building your own tools, dashboards and Claude skills
• Plug into tools teammates have built so the team moves faster

What They’re Looking For

• 4 to 6+ years in influencer or creator marketing
• A proven record of managing and growing multimillion-dollar enterprise accounts
• Personal ownership of renewals, upsells and cross-selling, measured on NRR, with numbers to back it up
• A consistent record of hitting or beating targets, or being promoted on results
• Strong campaign management knowledge, ideally on a tech stack such as CreatorIQ, GRIN, Modash or Sprinklr
• Fluency in TikTok, Instagram and Meta, and how creator ecosystems work
• The gravitas to handle senior stakeholders and difficult conversations
• Hands-on AI use: you’ve built things for your own workflow and can show the value
• Experience across beauty, sport, fashion or tech is a strong plus; range across verticals matters more than depth in one
• Comfortable in a fast-paced, remote-first environment

What’s on Offer

• Real ownership: two accounts, not fifty
• Remote-first, working EST hours
• 25 days PTO plus bank holidays, 4 company-wide days off, 3 wellness days and paid sick leave
• Annual learning and development budget
• Healthcare coverage for US-based employees

Interview Process

• Screening call
• 30-minute conversation with a senior team member
• Meeting with the founders

Ultimate Asset is proud to be an equal employment opportunity employer. We do not discriminate based upon race, colour, gender, sexual orientation, gender identity, gender expression, age, status, origin, disability, or any other basis covered by law. All employment is decided on the basis of merit, qualification, and business need. We celebrate diversity and encourage you to apply to opportunities here at Ultimate Asset.