Senior Customer Success Manager

Level Data, Inc.; Kalamazoo (MI); Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

Flexible Work Environment

Professional Growth Opportunities

Collaborative Culture

Meaningful Impact in Education

Job summary

Join a leading company dedicated to improving K-12 education data quality as a Senior Customer Success Manager. You'll play a critical role in project management, driving impactful results in collaboration with state education departments. Enjoy a supportive culture that values teamwork, flexibility, and your professional growth.

Qualifications

• Proven track record of achieving Gross Retention Rate (GRR) and Net Revenue Retention (NRR) targets.
• Experience working within state-level education systems or large-scale data environments.
• Familiarity with SaaS implementation processes.

Responsibilities

• Project manage and drive data excellence in state implementations.
• Deliver GRR and NRR impact in the organization.
• Lead complex implementations in a SaaS environment.

Skills

Client relationships

Project management

Data analysis

Education

Bachelor's degree in Education, Data Science, or Business

Job description

LevelData Career Opportunity: Senior Customer Success Manager, State Implementations

Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational success? If so, LevelData invites you to join our team as a Senior Customer Success Manager. We're on a mission to empower states with trustworthy data, allowing educational leaders to focus on what truly matters: their learners.

About Us: At LevelData, we believe that clean, reliable data is the foundation of effective decision-making in K-12 education. Our simple solutions ensure that states receive data they can trust, enabling educators to make informed choices. We're committed to quality, trust, and collaboration, and we're looking for a like-minded individual to join our dynamic team.

Role Overview: As a Senior Customer Success Manager of State Implementations, you'll play a pivotal role in project managing and driving data excellence. Here's what we're seeking:

GRR and NRR Impact: You're adept at delivering Gross Retention Rate (GRR) and Net Revenue Retention (NRR) impact within a growing organization. Your ability to retain and expand relationships with clients is crucial.

Results in State DOE or Large-Scale Environment: You've demonstrated measurable results in a State Department of Education (DOE) or similar large-scale setting. Your experience navigating complex data landscapes sets you apart.

SaaS Implementation Leadership: You're no stranger to leading complex implementations in a Software as a Service (SaaS) company. Your technical acumen and project management skills ensure successful rollouts.

Qualifications:

• Bachelor's degree in a relevant field (Education, Data Science, Business, etc.)
• Proven track record of achieving GRR and NRR targets
• Experience working with state-level education systems or large-scale data environments
• Familiarity with SaaS implementation processes

Why Join LevelData?

• Meaningful Impact: Your work directly influences education outcomes.
• Collaborative Culture: We value teamwork, transparency, and shared success.
• Professional Growth: Opportunities to learn, lead, and make a difference.
• Flexible Work Environment: Embrace remote work, with occasion travel.

If you're ready to contribute to a culture of trust, collaboration, and results, apply today! Let's empower educational leaders together.

All positions are subject to background evaluations and a pre-employment drug screening.